Abstract
Increasing use of current and developing information technologies (IT) within business and production processes is a required transformation to survive in the market. However, IT should be well-managed to be adapted by an organization as a whole. This study proposes a new model for the assessment of IT use in organizations. The aim is to assist decision making processes in information technology management through exploring strength and weaknesses of organization on IT tools and applications. The model has been developed upon a three-folded structure including academic studies in technology management, best practices which are developed for control over operations and processes including COBIT, CMMI and ITIL, and standards about IT management and IT security. The study assists to reveal benefits and deficiencies of IT use in organizations. It also provides information for decision-makers about IT value within companies, and demonstrates the effects of best practices and standards over IT use.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Ankeny, J.: http://www.entrepreneur.com/magazine/entrepreneur/2009/december/204074.html
Badawy, M.: Technology Management Education: Alternative Models. California Management Review 40, 94–115 (1998)
Benamati, J., Lederer, A.L., Singh, M.: Changing information technology and information technology management. Information & Management 31, 275–288 (1997)
Boynton, A.C., Zmud, R.W., Jacobs, G.C.: The Influence of IT Management Practice on IT Use in Large Organizations. MIS Quarterly 18, 299–318 (1994)
Camp, R.: Benchmarking: The Search for Industry Best Practices that Lead to Superior Performance. Quality Press, Milwaukee (1989)
Cetindamar, D., Phall, R., Propert, D.: Understanding technology management as a dynamic capability: A framework for technology management activities. Technovation 29, 237–246 (2009)
Crowston, K., Myers, M.D.: Information technology and the transformation of industries: three research perspectives. Strategic Information Systems 13, 5–28 (2004)
Deans, P., Keane, M.: Information systems and technology. PWS-Kent, Boston (1992)
Denzin, N.: Sociological Methods: A Sourcebook. Aldine Transaction, New Jersey (2006)
Gregory, M.: Technology management: a process approach. Proceedings of the Institution of Mechanical Engineers 209, 347–356 (1995)
Information Systems Audit and Control Association–ISACA, http://www.isaca.org
International Organization for Standardization–ISO, http://www.iso.org
Information Technology Association of America, http://www.itaa.org
Information Technology Infrastructure Library–ITIL, http://www.itil-officialsite.com
Karabacak, B., Sogukpinar, I.: ISRAM: information security risk analysis method. Computers & Security 24, 147–159 (2005)
Lindlof, T., Taylor, B.: Qualitative Communication Research Methods, 2nd edn. Sage Publications, California (2002)
Morimoto, S.: Application of COBIT to Security Management in Information Systems Development. In: Fourth International Conference on Frontier of Computer Science and Technology, pp. 625–630. IEEE Press, New York (2009)
Ozkan, S., Hackney, R., Bilgen, S.: Process based information systems evaluation: towards the attributes of “PRISE”. Journal of Enterprise Information Management 20, 700–725 (2007)
Palm, E., Hansson, S.: The case for ethical technology assessment (eTA). Technology Forecasting and Social Change 73, 543–558 (2006)
Phaal, R., Farrukh, C.J., Probert, D.R.: Technology roadmapping- A planning framework fo revolution and revolution. Technological Forecasting & Social Change 71, 5–26 (2004)
Phaal, R., Farrukh, C., Propert, D.: Technology management tools: concept, development and application. Technovation 26, 336–344 (2006)
Scientific Article Database, http://www.sciencedirect.com
Sezgin, E.: Information Technology Management Enhancement Model: Assessment Of Information Technology Use In Organizations (Dissertation). Middle East Technical University, Ankara (2010)
Solms, B.V.: Information Security-A Multidimensional Discipline. Computers & Security 20, 504–508 (2001)
Tranchard, S.: ISO, http://www.iso.org/iso/pressrelease.htm?refid=Ref1135
What is CMMI? Software Engineering Institute, http://www.sei.cmu.edu/
Yoo, C., Yoon, J., Lee, B., Lee, C., Lee, J., Hyun, S., Wu, C.: A unified model for the implementation of both ISO 9001:2000 and CMMI by ISO-certified organizations. Systems and Software 79, 954–961 (2006)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Sezgin, E., Özkan, S. (2011). Assessing Information Technology Use in Organizations: Developing a Framework. In: Cruz-Cunha, M.M., Varajão, J., Powell, P., Martinho, R. (eds) ENTERprise Information Systems. CENTERIS 2011. Communications in Computer and Information Science, vol 220. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-24355-4_39
Download citation
DOI: https://doi.org/10.1007/978-3-642-24355-4_39
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-24354-7
Online ISBN: 978-3-642-24355-4
eBook Packages: Computer ScienceComputer Science (R0)