Abstract
As organizations need to adapt constantly, it becomes increasingly important for stakeholders to start talking a ‘business-process language’ - they need to develop an understanding of processes in terms of intertwining work structure and behavior information. The closer business-process modeling techniques are to mental representations of their users, i.e. the more intuitively models can be created and communicated, the more effectively models can be utilized in the course of change processes. In our empirical study we were interested in adequately supporting participatory management of change based on business process models. The stakeholders’ individual cognitive work load should be minimal when explicating and sharing process knowledge. In the study individuals not familiar with modeling were introduced to the idea of business-process modeling, and asked to model a given scenario. We also asked them to use a notation with open semantics to enable authentic representations. The results show in the majority of cases flow-oriented understanding of business - process modeling, and in some cases natural language orientation. The data suggest providing respective modeling techniques and tools for organizational development.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Brown, J., Duguid, P.: Organizing Knowledge. Reflections 1(2) (1999); Society of Organizational Learning
Fischer, H., Fleischmann, A., Obermeier, S.: Geschäftsprozesse realisieren. Vieweg, Wiesbaden (2006)
Fichtenbauer, C., Rumpfhuber, M., Stary, C.: Sprachgerechte unternehmensnahe Modellierung von ereignisgesteuerten Prozessketten – Zur adäquaten Aus- und Weiterbildung von ModelliererInnen. In: Proceedings EPK 2002, Workshop Ereignisgesteuerte Prozessketten, GI. Springer Lecture Notes, pp. 109–118 (2002)
Fleischmann, A.: Subjektorientiertes Geschäftsprozessmanagement, White Paper@ http://www.jcom1.com , jCOM1 AG, Rohrbach (2007)
Groff, T.R., Jones, T.P.: Introduction to Knowledge Management: Knowledge Management in Business. Butterworth/Heinemann, Amsterdam (2003)
Harel, D., Rumpe, B.: Meaningful Modeling: What’s the semantics of “Semantics”? IEEE Computer 37(10), 64–72 (2004)
Havey, M.: Essential Business Process Modelling. O’Reilly, Sebastopol (2005)
Haeckel, S.H.: Adaptive enterprise: Creating and leading sense-AND-respond organizations. Harvard Business School Press, Cambridge (1999)
Herrmann, T., Loser, K.-U.: Vagueness in models of socio-technical systems. Behaviour and Information Technology 18(5), 313–323 (1999)
Herrmann, T.: SeeMe in a nutshell – the semi-structured, socio-technical modeling method (2006), http://www.imtm-iaw.rub.de/imperia/md/content/seeme/seeme_in_a_nutshell.pdf
Jørgensen, H.: Interactive Process Models. PhD thesis, Department of Computer and Information Sciences, Norwegian University of Science and Technology Trondheim (2004)
Lewis, M., Young, B., Mathiassen, L., Rai, A., Welke, R.: Business process innovation based on stakeholder perceptions. Information Knowledge Systems Management 6, 7–17 (2007)
Pinker, S.: The Stuff of thought: Language as a window into human nature. Allen Lane, London (2007)
Rouse, W.B. (ed.): Enterprise transformation: Understanding and enabling fundamental change. Wiley, Hoboken (2006)
Sarini, M., Simone, C.: Recursive articulation work in Ariadne: The alignment of meanings. In: Proceedings of COOP 2002, pp. 191–206 (2002)
Scheer, A.-W.: ARIS - Modellierungsmethoden, Metamodelle, Anwendungen, 4th edn. Springer, Berlin (2002)
Scheer, A.W., Kruppke, H., Jost, W., Kindermann, H. (eds.): Agilität durch ARIS-Geschäftsprozessmanagement. Jahrbuch Business Process Excellence 2006/2007. Springer, Berlin (2006)
Seidelmeier, H.: Prozessmodellierung mit ARIS®. Eine beispielorientierte Einführung für Studium und Praxis. Vieweg, Wiesbaden (2002)
Strosnider, J.K., Nandi, P., Kumaran, S., Ghosh, S., Arsanjani, A.: Model-driven synthesis of SOA solutions. IBM Systems Journal 41(5), 415–432 (2008)
Weick, K.E.: The social psychology of organizations. Addison Wesley, Reading (1999)
Wieden, W.: Corporate linguistics: A knowledge management approach to language. AAA - Arbeiten aus Anglistik und Amerikanistik 31(2), 185–207 (2006)
Winograd, T.: A language/action perspective on the design of collaborative work. In: Greif, I. (ed.) Computer-Supported Cooperative Work. A Book of Readings, pp. 623–653. Morgan Kaufman, San Mateo (1988)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2010 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Neubauer, M., Oppl, S., Stary, C. (2010). Towards Intuitive Modeling of Business Processes: Prospects for Flow- and Natural-Language Orientation. In: England, D., Palanque, P., Vanderdonckt, J., Wild, P.J. (eds) Task Models and Diagrams for User Interface Design. TAMODIA 2009. Lecture Notes in Computer Science, vol 5963. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-11797-8_2
Download citation
DOI: https://doi.org/10.1007/978-3-642-11797-8_2
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-11796-1
Online ISBN: 978-3-642-11797-8
eBook Packages: Computer ScienceComputer Science (R0)