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Analytical Quality Assurance

  • Chapter
Service Research Challenges and Solutions for the Future Internet

Part of the book series: Lecture Notes in Computer Science ((LNCCN,volume 6500))

Abstract

As we described in Chapter 1, Services are often provisioned within short-term, volatile and highly dynamic (business) processes. These processes are designed in an abstract manner and when instantiated can involve service providers not known of during the design time of the service-based application. Thus, different from traditional software systems, service-based applications require the composition and coordination of services within highly distributed environments, cutting across the administrative boundaries of various organizations.

This chapter provides a review of quality contracts, or more generally, those parts of Service Level Agreements (SLAs) which deal with statements about the services quality levels on which the service requestor and the providers have reached an agreement. Aspects of the contracts, such as the identification of parties, legal obligations and penalties for contract violation, are not covered by this chapter.

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Authors and Affiliations

  1. Universität Duisburg-Essen, Germany

    Andreas Metzger

  2. Université Claude Bernard, Lyon, 1, France

    Salima Benbernou

  3. Universidad Politécnica de Madrid, Spain

    Manuel Carro

  4. Institut National de Recherche en Informatique et Automatique (INRIA), France

    Maha Driss

  5. MTA Computer & Automation Research Institute (MTA-SZTAKI), Budapest, Hungary

    Gabor Kecskemeti

  6. Fondazione Bruno Kessler (FBK), Trento, Italy

    Raman Kazhamiakin

  7. University of Crete, Greece

    Kyriakos Krytikos

  8. Politecnico di Milano, Italy

    Andrea Mocci & Elisabetta Di Nitto

  9. University of Stuttgart, Germany

    Branimir Wetzstein

  10. Consiglio Nazionale delle Ricerche (CNR), Pisa, Italy

    Fabrizio Silvestri

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  2. University of Duisburg-Essen, Germany

    Klaus Pohl

  3. Paluno (The Ruhr Institute for Software Technology), University Duisburg-Essen, 45127, Essen, Germany

    Andreas Metzger

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Metzger, A. et al. (2010). Analytical Quality Assurance. In: Papazoglou, M.P., Pohl, K., Parkin, M., Metzger, A. (eds) Service Research Challenges and Solutions for the Future Internet. Lecture Notes in Computer Science, vol 6500. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-17599-2_7

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