A Study on the Interrelations between the Security-Related Antecedents of Customers’ Online Trust

1. Ajzen, I., Fishbein, M.: Understanding Attitudes and Predicting Social Behavior. Prentice-Hall, Englewood Cliffs (1980)

   Google Scholar 

2. Ajzen, I.: From Intentions to Actions: A Theory of Planned Behavior. In: Kuhl, J., Becaman, J. (eds.) Action-control: From Cognition to Behavior, pp. 11–39. Springer, Heidelberg (1985)

   Google Scholar 

3. Bahmanziari, T., Odom, M.D., Ugrin, J.C.: An Experimental Evaluation of the Effects of Internal and External E-assurance on Initial Trust Formation in B2C E-commerce. International Journal of Accounting Information Systems 10, 152–170 (2009)

   Article  Google Scholar 

4. Barmall, C., Schoefer, K., McKechnie, S.: The Determinants and Consequences of Consumer Trust in E-retailing: A Conceptual Framework. Irish Marketing Review 17(1), 13–22 (2004)

   Google Scholar 

5. Belanger, F., Hiller, J.S., Smith, W.J.: Trustworthiness in Electronic Commerce: the Role of Privacy, Security, and site Attributes. Journal of Strategic Information Systems 11, 245–270 (2002)

   Article  Google Scholar 

6. Berthon, P., Pitt, L., Cyr, D., Campbell, C.: E-readiness and Trust: Macro and Micro Dualities for E-commerce in a Global Environment. International Marketing Review 25(6), 700–714 (2008)

   Article  Google Scholar 

7. Chang, H.H., Chen, S.W.: The Impact of Online Store Environment Cues on Purchase Intention; Trust and Perceived Risk as a Mediator. Online Information Review 32(6), 818–841 (2008)

   Article  MathSciNet  Google Scholar 

8. Chang, H.H., Chen, S.W.: Consumer Perception of Interface Quality, Security, and Loyalty in Electronic Commerce. Information & Management 46, 411–417 (2009)

   Article  Google Scholar 

9. Chellappa, R.K., Pavlou, P.: Perceived Information Security, Financial Liability and Consumer Trust in Electronic Commerce Transactions. Logistics Information Management 15(5), 358–368 (2002)

   Article  Google Scholar 

10. Chen, Y., Barnes, S.: Initial Trust and Online Buyer Behaviour. Industrial Management & Data Systems 107(1), 21–36 (2007)

    Article  Google Scholar 

11. Doney, P.M., Cannon, J.P.: An Examination of the Nature of Trust in Buyer-Seller Relationships. Journal of Marketing 61, 35–51 (1997)

    Article  Google Scholar 

12. Eastlick, M.A., Lotz, S.L., Warrington, P.: Understanding Online B-to-C Relationships: An Integrated Model of Privacy Concerns, Trust, and Commitment. Journal of Business Research 59, 877–886 (2006)

    Article  Google Scholar 

13. Fishbein, M., Ajzen, I.: Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research. Addison-Wesley, Reading (1975)

    Google Scholar 

14. Flavian, C., Guinaliu, M.: Consumer Trust, Perceived Security and Privacy Policy; Three Basic Elements of Loyalty to a Web Site. Industrial Management & Data Systems 106(5), 601–620 (2006)

    Article  Google Scholar 

15. Furnell, S.M., Dowland, P.S., Illingworth, H.M., Reynolds, P.L.: Authentication and Supervision: A Survey of User Attitudes. Computers & Security 19(6), 529–539 (2000)

    Article  Google Scholar 

16. Gefen, D.: E-commerce: the Role of Familiarity and Trust. The International Journal of Management Science 28, 725–737 (2008)

    Google Scholar 

17. Jarvenpaa, S.L., Tractinsky, N., Vitale, M.: Consumer Trust in an Internet Store. Information Technology and Management 1(12), 45–71 (2000)

    Article  Google Scholar 

18. Kim, C., Tao, W., Shin, N., Kim, K.: An Empirical Study of Customers’ Perceptions of Security and Trust in E-payment Systems. Electronic Commerce Research and Applications 9, 84–95 (2010)

    Article  Google Scholar 

19. Linck, K., Pousttchi, K., Wiedemann, D.G.: Security Issues in Mobile Payment from the Customer Viewpoint. In: Proceedings of the 14th European Conference on Information Systems (ECIS 2006), Goteborg, Schweden, June 12-14, pp. 1–11 (2006)

    Google Scholar 

20. Liu, C., Marchewkaa, J.T., Lub, J., Yub, C.: Beyond Concern: A Privacy–Trust–Behavioral Intention Model of Electronic Commerce. Information and Management 42, 127–142 (2004)

    Google Scholar 

21. Luo, X.: Trust Production and Privacy Concerns on the Internet; A framework Based on Relationship Marketing and Social Exchange Theory. Industrial Marketing Management 31, 111–118 (2002)

    Article  Google Scholar 

22. Mahmood, O.: Trust: From Sociology to Electronic Environment. Journal of Information Technology Impact 6(3), 119–128 (2006)

    MathSciNet  Google Scholar 

23. McCord, M., Ratnasingam, P.: The Impact of Trust on the Technology Acceptance Model in Business to Consumer E-commerce. In: International Conference of the Information Resources Management Association: Innovations Through Information Technology, New Orleans, USA, May 23-26 (2004)

    Google Scholar 

24. McKnight, D.M., Cummings, L.L., Chervany, N.L.: Initial Trust Formation in New Organizational Relationships. Academy of Management. The Academy of Management Review 23(3), 473–490 (1998)

    Article  Google Scholar 

25. Miyazaki, J., Fernandez, K.: The Antecedents and Consequences of Trust in Online Purchase Decisions. Journal of Interactive Marketing 16(2), 47–63 (2000)

    Google Scholar 

26. Mutz, D.: Social Trust and E-commerce. Public Opinion Quarterly 69(3), 393–416 (2005)

    Article  Google Scholar 

27. Njite, D., Parsa, H.: Structural Equation Modeling of Factors that Influence Consumer Internet Purchase Intentions of Services. Journal of Services Research 5(1), 43–58 (2005)

    Google Scholar 

28. Roca, J.C., Garcia, J.J., Vega, J.J.: The Importance of Perceived Trust, Security and Privacy in Online Trading Systems. Information Management & Computer Security 17(2), 96–113 (2009)

    Article  Google Scholar 

29. Salisbury, W.D., Pearson, R.A., Pearson, A.W., Miller, D.W.: Perceived Security and World Wide Web Purchase Intention. Industrial Management & Data Systems 101(4), 165–176 (2001)

    Article  Google Scholar 

30. Suh, B., Han, I.: The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce. International Journal of Electronic Commerce 7(3), 135–161 (2003)

    Google Scholar 

31. Tung, F., Chang, S., Chou, C.: An Extension of Trust and TAM Model with IDT in the Adoption of the Electronic Logistics Information System in HIS in the Medical Industry. International Journal of Medical Informatics 77, 324–335 (2008)

    Article  Google Scholar 

32. Wang, C., Chen, C., Jiang, J.: The Impact of Knowledge and Trust on E-consumers’ Online Shopping Activities: An Empirical Study. Journal of Computers 4(1), 11–18 (2009)

    Google Scholar 

33. Yousafzai, S.Y., Pallister, G.H., Foxall, G.R.: A Proposed Model of E-trust for Electronic Banking. Technovation 23, 847–860 (2003)

    Article  Google Scholar 

34. Zucker, L.: Production of Trust: Institutional Sources of Economic Structure: 1840– 1920. In: Staw, B., Cummings, L. (eds.) Research in organizational behavior, vol. 8, pp. 53–111. JAI Press, Greenwich (1986)

    Google Scholar 

Download references