Abstract
In human-human interaction, a great deal of information is conveyed without explicit communication. This context information characterizes the situation of the different entities involved in the communication process (users, place, environment and computational objects). In this paper, we present an agent-based architecture that incorporates this valuable information to provide the most adapted service to the user. One of the main characteristics of our proposal is the incorporation of conversational agents handling different domains and adapted taking into account the different users requirements and preferences by means of a context manager. This way, we ensure a natural communication between the user and the system to provide a personalized service. The implementation of our proposed architecture to develop and evaluate a context-aware railway information system is also described.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Bajo, J., Julian, V., Corchado, J.M., Carrascosa, C., De Paz, Y., Botti, V., De Paz, J.F.: An execution time planner for the artis agent architecture. Journal of Engineering Applications of Artificial Intelligence 21(8), 769–784 (2008)
Griol, D., Hurtado, L., Sanchis, E., Segarra, E.: Acquiring and Evaluating a Dialog Corpus through a Dialog Simulation Technique. In: Proc. of the 8th SIGdial, pp. 39–42 (2007)
Griol, D., Hurtado, L.F., Segarra, E., Sanchis, E.: A Statistical Approach to Spoken Dialog Systems Design and Evaluation. Speech Communication 50(8-9), 666–682 (2008)
Jong-yi, H., Eui-ho, S., Sung-Jin, K.: Context-Aware Systems: A Literature Review and Classification. Expert Systems with Applications 36(4), 8509–8522 (2009)
McTear, M.F.: Spoken dialogue technology. Springer, Heidelberg (2004)
Nieto-Carvajal, I., Botía, J., Ruiz, P., G’omez-Skarmeta, A.: Implementation and evaluation of a location-aware wireless multi-agent system. In: Proc. of EUC 2004, pp. 528–537 (2004)
Sánchez-Pi, N., Fuentes, V., Carbó, J., Molina, J.: Knowledge-based system to define context in commercial applications. In: Proc. of SNPD 2007, pp. 694–699 (2007)
Seneff, S., Adler, M., Glass, J., Sherry, B., Hazen, T., Wang, C., Wu, T.: Exploiting Context Information in Spoken Dialogue Interaction with Mobile Devices. In: Proc. of Int. Workshop on Improved Mobile User Experience, pp. 1–11 (2007)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2010 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Griol, D., Sánchez-Pi, N., Carbó, J., Molina, J.M. (2010). An Architecture to Provide Context-Aware Services by Means of Conversational Agents. In: de Leon F. de Carvalho, A.P., Rodríguez-González, S., De Paz Santana, J.F., Rodríguez, J.M.C. (eds) Distributed Computing and Artificial Intelligence. Advances in Intelligent and Soft Computing, vol 79. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-14883-5_36
Download citation
DOI: https://doi.org/10.1007/978-3-642-14883-5_36
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-14882-8
Online ISBN: 978-3-642-14883-5
eBook Packages: EngineeringEngineering (R0)