Beyond Usability: A New Frontier for User-Centered Design of “Future Internet” Services

1. Schwarz da Silva, J.: EU approach towards the Future Internet. Eurescom mess@ge (January 2008)

   Google Scholar 

2. The Bled Declaration (March 2008) (last retrieved, June 2008), http://www.fi-bled.eu/Bled_declaration.pdf

3. Melenhorst, A.-S., Rogers, W.A., Caylor, E.C.: The use of communication technologies by older adults: exploring the benefits from the user’s perspective. In: Proceedings Human Factors and Ergonomics Society (2001)

   Google Scholar 

4. Selwyn, N.: The information aged: A qualitative study of older adults’ use of information and communications technology. Journal of Aging Studies 18, 369–384 (2004)

   Article  Google Scholar 

5. Mähönen, P., Trossen, D., Papadimitriou, D., Polyzos, G., Kennedy, D.: EIFFEL: Evolved Internet Future for European Leadership. A white paper from the EIFFEL Think-Tank (December 2006)

   Google Scholar 

6. Harper, R., Sellen, A., Rodden, T., Rogers, Y.: Being Human: Human-Computer Interaction in the Year 2020. Microsoft Research White Paper (April 2008)

   Google Scholar 

7. Deets, H.B.: Aging and Technology: The Convergence of Two Revolutions. CyberPsychology & Behavior 2(6), 501–503 (1999)

   Article  Google Scholar 

8. Bucar, A., Kwon, S.: Computer Hardware and Software Interfaces: Why the Elderly Are Under-Represented as Computer Users. CyberPsychology & Behavior 2(6), 535–543 (1999)

   Article  Google Scholar 

9. User-Centrered Design process for interactive systems, ISO 13407 Model (1999)

   Google Scholar 

10. Eisma, R., Dickinson, A., Goodman, J., Syme, A., Tiwari, L., Newell, A.F.: Early user involvement in the development of information technology related products for older people. International Journal Universal Access in the Information Society 3(2), 131–140 (2004)

    Article  Google Scholar 

11. Harris, J.: Usability Stockholm Syndrome (accessed, April 2008), http://blogs.msdn.com/jensenh/archive/2006/03/20/555460.aspx

12. Dickinson, A., Goodman, J., Syme, A., Eisma, R., Tiwari, L., Mival, O., Newell, A.: Domesticating Technology: In-home requirements gathering with frail older people. In: Proc. of 10th International Conference on Human - Computer Interaction HCI, pp. 827–831 (2003)

    Google Scholar 

13. Dickinson, A., Arnott, J., Prior, S.: Methods for human-computer interaction research with older people. Behaviour & Information Technology 26(4) (2007)

    Google Scholar 

14. Rice, M., Newell, A., Morgan, M.: Forum Theatre as a requirements gathering methodology in the design of a home telecommunication system for older adults. Behaviour & Information Technology 26(4) (2007)

    Google Scholar 

15. Carmichael, A., Newell, A.F., Morgan, M.: The efficacy of narrative video for raising awareness in ICT designers about older users requirements. Interacting with Computers 19(5-6), 587–596 (2007)

    Article  Google Scholar 

16. Cooper, A., Reimann, R.: About Face 2.0: The Essential of Interaction Design. John Wiley & Sons, Chichester (2003)

    Google Scholar 

17. Leonardi, C., Mennecozzi, C., Not, E., Pianesi, F., Zancanaro, M.: Getting Older People Involved in the Process of Ambient Assisted Living Research and Development. In: Proceedings of Gerontechnology 2008, Pisa (June 2008)

    Google Scholar 

18. Reinsch, N.L., Lewis, P.V.: Communication Apprehension as a Determinant of Channel Preferences. The Journal of Business Communication 21(3), 53–61 (1984)

    Article  Google Scholar 

19. Turner, P., Van De Walle, G.: Familiarity As A Basis of Universal Design. Journal of Gerontechnology 5(3), 150–159 (2006)

    Google Scholar 

20. Norman, D., Hollan, J., Hutchins, E.: Direct manipulation interfaces. Human Computer Interaction 1, 311–338 (1995)

    Google Scholar 

Download references