Alternative Dispute Resolution Based on the Storytelling Technique

1. Hammond, A.: How Do You Write ”Yes”?: A Study on the Effectiveness of Online Dispute Resolution. Conflict Resolution Quarterly 20, 261–286 (2003)

   Article  Google Scholar 

2. Schultz, T., Kaufmann-Kohler, G., Bonnet, V.: Online Dispute Resolution: The State of the Art and the Issues. Université de Genéve, Genéve (2001)

   Google Scholar 

3. Goodman, J.: The Pros and Cons of Online Dispute Resolution: An Assessment of Cybermediation Websites. Duke Law & Technology Review 4 (2003)

   Google Scholar 

4. Tang, Z.: An Effective Dispute Resolution System for Electronic Consumer Contracts. Computer Law & Security Report 23, 42–52 (2007)

   Article  Google Scholar 

5. Kunz, W., Rittel, H.: Issues as Elements of Information Systems. Institute of Urban and Regional Development, University of California at Berkeley (1970)

   Google Scholar 

6. Borges, M., Pino, J., Araujo, R.: Common Context for Decisions and Their Implementations. Group Decision and Negotiation 15, 221–242 (2006)

   Article  Google Scholar 

7. Decortis, F., Rizzo, A.: New Active Tools for Supporting Narrative Structures. Personal and Ubiquitous Computing 6, 416–429 (2002)

   Article  Google Scholar 

8. Appan, P., Sundaram, H., Birchfield, D.: Communicating Everyday Experiences. In: Proceedings of the 1st ACM Workshop on Story Representation, Mechanism and Context, pp. 17–24. ACM Press, New York, USA (2004)

   Chapter  Google Scholar 

9. Carminatti, N., Borges, M., Gomes, J.: Collective Knowledge Recall: Benefits and Drawbacks. In: Fukś, H., Lukosch, S., Salgado, A.C. (eds.) CRIWG 2005. LNCS, vol. 3706, pp. 216–231. Springer, Heidelberg (2005)

   Chapter  Google Scholar 

10. EU Opinion of the European Economic and Social Committee on the Green Paper on Alternative Resolution in Civil and Commercial Law. Official Journal of the European Union C85, 8–13 (2003)

    Google Scholar 

11. Bonnet, V., Boudaoud, K., Gagnebin, G., Harms, J., Schultz, T.: Online Dispute Resolution Systems as Web Services. ICFAI Journal of Alternative Dispute Resolution 3 (2004)

    Google Scholar 

12. Antunes, P., Ho, T.: The Design of a GDSS Meeting Preparation Tool. Group Decision and Negotiation 10, 5–25 (2001)

    Article  Google Scholar 

13. Lodder, A., Zeleznikow, J.: Developing an Online Dispute Resolution Environment: Dialogue Tools and Negotiation Support Systems in a Three-Step Model. Harvard Negotiation Law Review 10, 287–336 (2005)

    Google Scholar 

14. Driver, R., Newton, P., Osborne, J.: Establishing the Norms of Scientific Argumentation in Classroom. Science Education 84, 287–312 (1998)

    Article  Google Scholar 

15. Weber, M.: Economy and Society. University of California Press, Berkeley (1978)

    Google Scholar 

16. Toulmin, S.: The Uses of Argument. Cambridge University Press, Cambridge (1958)

    Google Scholar 

17. Reed, C., Grasso, F.: Recent Advances in Computational Models of Natural Argument. International Journal of Intelligent Systems 22, 1–15 (2007)

    Article  MATH  Google Scholar 

18. Yuan, Y., Head, M.: The Effects of Multimedia Communication on Web-Based Negotiation. Group Decision and Negotiation 12, 89–109 (2003)

    Article  Google Scholar 

19. Stranieri, A., Zeleznikow, J., Gawler, M., Lewis, B.: A Hybrid-Neural Approach to the Automation of Legal Reasoning in the Discretionary Domain of Family Law in Australia. Artificial Intelligence and Law 7, 153–183 (1999)

    Article  Google Scholar 

20. Märker, O., Schmidt-Belz, B.: Online Mediation for Urban and Regional Planning. In: Märker, O., Schmidt-Belz, B. (eds.) Computer Science for Environmental Protection 2000, Marburg (2000)

    Google Scholar 

21. Karacapilidis, N., Papadias, D.: Computer Supported Argumentation and Collaboration Decision Making: The Hermes System. Information Systems 26, 259–277 (2001)

    Article  MATH  Google Scholar 

22. Conklin, J., Begeman, M.: Gibis: A Hypertext Tool for Exploratory Policy Discussion. ACM Transactions on Office Information Systems 6, 303–331 (1988)

    Article  Google Scholar 

23. Rehg, W., McBurney, P., Parsons, S.: Computer Decision-Support Systems for Public Argumentation: Assessing Deliberative Legitimacy. Artificial Intelligence & Society 19, 203–229 (2005)

    Google Scholar 

24. Guerrero, L., Pino, J.: Preparing Decision Meetings at a Large Organization. In: IFIP WG 8.3 Open Conference on Decision Making and Decision Support in the Internet Age, Cork, Ireland, pp. 85–95 (2002)

    Google Scholar 

25. Laurel, B.: Computers as Theatre. Addison-Wesley, Reading (1991)

    Google Scholar 

26. Decortis, F., Rizzo, A.: New Active Tools for Supporting Narrative Structures. Personal and Ubiquitous Computing 6, 416–429 (2002)

    Article  Google Scholar 

27. Morgan, S., Dennehy, R.: The Power of Organizational Storytelling: A Management Development Perspective. Journal of Management Development 16, 494–501 (1997)

    Article  Google Scholar 

28. Denning, S.: The Leader’s Guide to Storytelling. Jossey Bass (2005)

    Google Scholar 

29. Santoro, F., Brezillon, P.: Group Storytelling Approach to Collect Contextualized Shared Knowledge. In: 16th International Workshop on Database and Expert Systems Applications (2005)

    Google Scholar 

30. Winslade, J., Monk, G., Cotter, A.: A Narrative Approach to the Practice of Mediation. Negotiation Journal 14, 21–41 (2004)

    Google Scholar 

31. Rainey, D.: Online Dispute Resolution: Some Context and a Report on Recent Developments. The Mayhew-Hite Report 4 (2005-2006)

    Google Scholar 

32. Choi, D.: Online Dispute Resolution: Issues and Future Directions. In: Proceedings of the UNECE Forum on ODR 2003, Geneva, Switzerland (2003)

    Google Scholar 

33. DR31/86: Voluntary Arbitration (in Portuguese). Official Journal of the Portuguese Republic, 31/86 (August 1986)

    Google Scholar 

34. Lui, K., Chan, K.: Pair Programming Productivity: Novice-Novice Vs. Expert-Expert. International Journal of Human-Computer Studies 64, 915–925 (2006)

    Article  Google Scholar 

35. Gray, P., Mandiwalla, M.: New Directions for GDSS. Group Decision and Negotiation 8, 77–83 (1999)

    Article  Google Scholar 

Download references