Nothing Special   »   [go: up one dir, main page]
Skip to main content
Springer Nature Link
Log in

Board-Based Collaboration in Cross-Cultural Pairs

  • Conference paper
Intercultural Collaboration (IWIC 2007)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 4568))

Included in the following conference series:

Abstract

This paper reports on an ongoing study of cross-cultural collaboration mediated by board-based collaborative systems. Twenty-one pairs (American-Chinese and American-American pairs) performed collaborative design tasks either face-to-face or remotely. Survey data, video recording, and design products were collected to examine the impact of Culture (American- American vs. American-Chinese), Medium (Face-to-Face vs. Computer- Supported), and Board-based System (MimioTM vs. SMART BoardTM) on the process and outcomes of collaboration. Results from the survey showed significant effects of these variables on measures of common ground, cognitive consensus building, perceived performance, and satisfaction. The effects on perceived performance were robust. American-Chinese pairs reported a significantly lower level of consensus when using a system that supports unidirectional (MimioTM) rather than bi-directional (SMART BoardTM) interaction on the board.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Similar content being viewed by others

References

  1. Apperley, M., Masoodian, M.: Supporting collaboration and engagement using a whiteboard-like display. In: Shared Environments to Support Face to Face Collaboration: A CSCW Workshop. Philadelphia, Pennsylvania, pp. 22–26 (2000)

    Google Scholar 

  2. Beattie, G.: Talk: An analysis of speech and non-verbal behaviour in conversation. Open University Press, Stony Stratford, England (1986)

    Google Scholar 

  3. Beattie, G., Cutler, A., Pearson, M.: Why is Mrs. Thatcher interrupted so often? Nature 300, 744–747 (1982)

    Article  Google Scholar 

  4. Boyle, E., Anderson, A.H., Newlands, A.: The effect of visibility on dialogue and performance in a cooperative problem-solving task. Language and Speech 37(1), 1–20 (1994)

    Google Scholar 

  5. Brightman, R.: Forget culture: replacement, transcendence and relexification. Cultural Anthropology 10(4), 509–546 (1985)

    Article  Google Scholar 

  6. Briley, D.A., Morris, M.W., Simonson, I.: Reasons as carriers of culture: dynamic versus dispositional models of cultural influence on decision-making. J. Consum. Res. 27(157), 78 (2000)

    Google Scholar 

  7. Clark, H.H.: Using language. Cambridge University Press, Cambridge (1996)

    Google Scholar 

  8. Clark, H.H., Brennan, S.E.: Grounding in communication. In: Resnick, L.B., Levine, J., Teasley, S.D. (eds.) Perspectives on socially shared cognition, pp. 127–149 (1991)

    Google Scholar 

  9. Cohen, D., Gunz, A.: As seen by the others: perspectives on the self in the memories and emotional perceptions of Easterners and Westerners. Psychol. Sci. 13(55), 59 (2002)

    Google Scholar 

  10. Daly-Jones, O., Monk, A., Watts, L.: Some advantages of video conferencing over high quality audio conferencing: Fluency and awareness of attentional focus. Int. Journal of Human Computer Studies 45, 21–58 (1998)

    Article  Google Scholar 

  11. Davison, R., Jordan, E.: Cultural factors in the adoption and use of GSS. In: Information Federation for Information Processing Working Group 8.4 2nd International Office of the Future Conference. Tucson, Arizona (1996)

    Google Scholar 

  12. Derlega, V.J., Cukur, C.S., Kuang, J.C.Y., Forsyth, D.R.: ‘Interdependent construal of self and the endorsement of conflict resolution strategies in interpersonal, intergroup, and international disputes. J. Cross-Cult. Psychol. 33(610), 25 (2002)

    Google Scholar 

  13. Elro, S., Bruce, R., Gold, R., Goldberg, D., Halasz, F., Janssen, W., Lee, D., McCall, K., Pedersen, E., Pier, K., Tang, J., Welch, B.: Liveboard: a large interactive display supporting group meetings, presentations, and remote collaboration. In: Proceedings of the Conference on Human Factors in Computing Systems (CHI 1992), pp. 599–607. ACM Press, New York (1992)

    Chapter  Google Scholar 

  14. Faure, G.O.: The Cultural Dimension of Negotiation: The Chinese Case. Group Decision and Negotiation 8(3), 187–215 (1999)

    Article  Google Scholar 

  15. Haberstroh, S., Oyserman, D., Schwarz, N., Kuhen, U., Ji, L-j.: Is the interdependent self more sensitive to question context than the independent self? Self-construal and the observation of conversational norms. J. Exp. Soc. Pyschol. 38, 323–329 (2002)

    Article  Google Scholar 

  16. Hofstede, G.: Culture’s consequences: international differences in work-related values. Sage Publications, Beverley Hills, CA (1980)

    Google Scholar 

  17. Ishii, H., Kobayashi, M.: Clearboard: a seamless medium for shared drawing and conversation with eye contact. In: Proceedings of the Conference on Human Factors in Computing Systems (CHI 1992), pp. 525–532. ACM Press, New York (1992)

    Chapter  Google Scholar 

  18. Kroeber, A.L., Kluckhohn, C.: Culture: a critical review of concepts and definitions. Vintage Books, NY (1963)

    Google Scholar 

  19. Lehman, D.R., Chiu, C.Y., Schaller, M.: Psychology and Culture. Annual Review of Psychology 55, 689–714

    Google Scholar 

  20. Markus,: International and Intercultural User-Interface Design. In: Stephandis, C. (ed.) User Interfaces for All, Lawrence Erlbaum, New York (2000)

    Google Scholar 

  21. McCarthy, J., Monk, A.F.: Measuring the quality of computer-mediated communication. Behaviour and Information Technology 13, 311–319 (1994)

    Article  Google Scholar 

  22. McCarthy, J.C., Wright, P.C., Monk, A.F.: Coherence in text-based electronic conferencing: Coupling text and content. Journal of Language and Social Psychology 11, 267–277 (1992)

    Article  Google Scholar 

  23. McCarthy, J.C., Miles, V.C., Monk, A.F.: An experimental study of common ground in textbased communication. In: Robertson, S., Olsen, G., Olsen, J. (eds.) Proceedings of CHI 1991 Conference on Computer Human Interaction, pp. 209–215. ACM Press, New York (1991)

    Google Scholar 

  24. McCarthy, J.C., Miles, V.C., Monk, A.F., Harrison, M.D., Dix, A.J., Wright, P.C.: Four generic communication tasks which must be supported in electronic conferencing. ACM/SIGCHI Bulletin 23, 41–43 (1991)

    Article  Google Scholar 

  25. McKinlay, R., Proctor, O., Masting, R., Woodburn, J.: Studies of turn-taking in computer-mediated communication. Interacting with computers 6, 151–171 (1994)

    Article  Google Scholar 

  26. Mohammed, S.: Toward an Understanding of Cognitive Consensus in a Group Decision-Making Context. Journal of Applied Behavioral Science 37(4), 408

    Google Scholar 

  27. Mohammed, S., Ringseis, E.: Cognitive Diversity and Consensus in Group Decision Making: The Role of Inputs, Processes, and Outcomes. Organizational Behavior and Human Decision Process 85(2), 310–335 (2001)

    Article  Google Scholar 

  28. Monk, A.: Common Ground in electronically mediated communication: Clark’s theory of language use. In: Carroll, J.M. (ed.) Towards a multidisciplinary science of HCI, MIT Press, Cambridge (2003)

    Google Scholar 

  29. Monk, A., McCarthy, J., Watts, L., Daly-Jones, O.: Measures of process. In: MacLeod, M., Murray, D. (eds.) Evaluation for CSCW, pp. 125–139. Springer, Heidelberg (1996)

    Google Scholar 

  30. Monk, A.F., Watts, L.A.: Peripheral participation in video-mediated communication. International Journal of Human-computer Studies 52, 775–960 (2000)

    Article  Google Scholar 

  31. Mynatt, E.D., Igarashi, T., Edwards, W.K., LaMaarca, A.: Flatland: New dimensions in office whiteboards. In: Proceeding CHI 1999, pp. 346–353. ACM Press, New York (1999)

    Google Scholar 

  32. Ohbuschi, K.-I., Fukushima, O., Tedeschi, J.T.: Cultural values in conflict management: goal orientation, goal attainment, and tactical decision. J. Cross-Cult. Psychol. 30(51), 71 (1999)

    Google Scholar 

  33. Olson, G.M., Olson, J.S.: Making sense of the findings: common vocabulary leads to the synthesis necessary for theory building. In: Finn, K.E., Sellen, A.J., Wilbur, S.B. (eds.) Video-Mediated Communication, Lawrence Erlbaum, New Jersey (1997)

    Google Scholar 

  34. Pedersen, E.R., McCall, K., Moran, T., Halasz, F.: Tivoli: An Electronic Whiteboard for Informal Workgroup Meetings. In: CHI 1993, ACM Press, New York (1993)

    Google Scholar 

  35. Probst, T.M., Carnevale, P.J., Triandis, H.C.: Cultural Values in Intergroup and Single-group Social Dilemmas. Organizational Behavior and Human Decision Processes 77, 171–191 (1999)

    Article  Google Scholar 

  36. Prus, R.C.: Subcultural Mosaics and Intersubjective Realities and Ethnographic Research Agenda for Pragmatizing the Social Sciences. State University of New York Press, Albany, NY (1997)

    Google Scholar 

  37. Saavedra, R., Earley, P.E., Van Dyne, L.: Complex Interdependence in Task-performing Groups. Journal of Applied Psychology 78(1), 61–72 (1993)

    Article  Google Scholar 

  38. Salacuse, J.W.: Intercultural Negotiation in International Business. Group Decision and Negotiation 8(3), 217–236 (1999)

    Article  Google Scholar 

  39. Schein, E.: Organizational Culture and Leadership, 2nd edn. Jossey-Bass, San Francisco, CA (1992)

    Google Scholar 

  40. Sellen, A.J.: Speech Patterns in Video-Mediated Conversations. In: CHI 1992: Human Factors in Computing Systems, pp. 49–59 (1992)

    Google Scholar 

  41. Sellen, A.J.: Remote Conversation: The Effects of Mediating Talk with Technology. Human Computer Interaction 10, 401–444 (1995)

    Article  Google Scholar 

  42. Setlock, L., Fussell, S.R., Newirth, C.: Taking it out of Context: Collaborating within and across Cultures in Face-to-Face Settings and via Instant Messaging. Computer Supported Collaborative Work 6(3), 604–613

    Google Scholar 

  43. Shakun, M.F.: Consciousness, Spirituality and Right Decision/Negotiation in Purposeful Complex Adaptive Systems. Group Decision and Negotiation 8(1), 237–249 (1999)

    Article  Google Scholar 

  44. Smith, P.B., Peterson, M.F., Misumi, J.: Event Management and Work Team Effectiveness in Japan, Britain and the USA. Journal of Occupational and Organizational Psychology 67, 33–44 (1994)

    Google Scholar 

  45. Thompson, J.D.: Organizations in Action. McGraw-Hill, New York (1967)

    Google Scholar 

  46. Trubisky, P., Ting-Toomey, S., Lin, S.L.: The Influence of Individualism-Collectivism and Self-monitoring on Conflict Styles. International Journal of Intercultural Relations 15, 65–84 (1991)

    Article  Google Scholar 

  47. Tse, D.K., Lee, K.H., Vertinsky, I., Wehrung, D.A.: Does Culture Matter? A Cross-cultural Study of Executives’ Choice, Decisiveness and Risk Adjustment in International Marketing. Journal of Marketing 52, 81–95 (1988)

    Article  Google Scholar 

  48. Van de Ven, A.H., Delbecq, A.L., Koenig, R.: Determinants of Coordination Modes within Organizations. American Sociological Review 41, 322–338 (1976)

    Article  Google Scholar 

  49. Watts, L., Monk, A., Daly-Jones, O.: Inter-personal awareness and synchronization: assessing the value of communication technologies. International Journal of Human-Computer Studies 44, 849–873 (1996)

    Article  Google Scholar 

  50. Wilson, P.: Computer Supported Cooperative Work: An Introduction. Intellect Books, Oxford (1991)

    Google Scholar 

  51. Convertino, G., Asti, B., Zhang, Y., Rosson, M.B., Mohammed, S.: Board-based collaboration in cross-cultural pairs. In: CHI 2006 extended abstracts on Human factors in computing systems CHI 2006, pp. 658–663 (2006)

    Google Scholar 

  52. Xiao, L., Convertino, G., Trauth, E., Rosson, M.B., Carroll, J.M.: An Overview of Computer Supported Cooperative Work in Cultural Context. In: Gaoui, C. (ed.) Encyclopedia of Human Computer Interaction (2005)

    Google Scholar 

  53. Dourish, P., Bellotti, V.: Awareness and coordination in shared workspaces. In: Proceedings of the ACM CSCW 1992, pp. 107–113. ACM Press, NY (1992)

    Google Scholar 

  54. Vatrapu, R., Suthers, D.: Culture and Computers: A review of the concept of culture and implications for intercultural collaborative online learning. In: Ishida, T., Fussell, S.R., Vossen, P.T.J.M. (eds.) IWIC 2007. LNCS, vol. 4568, Springer, Heidelberg (2007)

    Google Scholar 

  55. Sundholm, H.: Social Conventions and Issues of Space for Distributed Collaboration. In: Ishida, T., Fussell, S.R., Vossen, P.T.J.M. (eds.) IWIC 2007. LNCS, vol. 4568, Springer, Heidelberg (2007)

    Google Scholar 

  56. Beyene, T., Hinds, P.J., Cramton, C.D.: The Impact of Uneven Language Fluency on Meaning Making and Relationships in Internationally Distributed Work. In: Poster presented at The First International Workshop on Intercultural Collaboration (IWIC 2007) (2007), http://langrid.nict.go.jp/iwic2007/index.html

  57. Project web page: http://cscl.ist.psu.edu/public/projects/crossculturecollab/index.html

  58. Carroll, J.M., Convertino, G., Ganoe, C., Rosson, M.B.: Toward a Conceptual Model of Common Ground in Teamwork (in Press) In: Letsky, M., Warner, N., Fiore, S., Smith, C. (eds.) Macrocognition in Teams: Understanding the Mental Processes that Underlie Collaborative Team Activity, ch. 6, Elsevier, New York

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. School of Information Sciences and Technology,  

    Gregorio Convertino & Mary Beth Rosson

  2. College of Liberal Arts, Industrial and Organizational Psychology Dept.,  

    Yang Zhang & Susan Mohammed

  3. College of Engineering, Dept. of Industrial Engineering The Pennsylvania State University, University Park, PA, 16803,  

    Brian Asti

Authors
  1. Gregorio Convertino
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Yang Zhang
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Brian Asti
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Mary Beth Rosson
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Susan Mohammed
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Toru Ishida Susan R. Fussell Piek T. J. M. Vossen

Rights and permissions

Reprints and permissions

Copyright information

© 2007 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Convertino, G., Zhang, Y., Asti, B., Rosson, M.B., Mohammed, S. (2007). Board-Based Collaboration in Cross-Cultural Pairs. In: Ishida, T., Fussell, S.R., Vossen, P.T.J.M. (eds) Intercultural Collaboration. IWIC 2007. Lecture Notes in Computer Science, vol 4568. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-74000-1_24

Download citation

  • DOI: https://doi.org/10.1007/978-3-540-74000-1_24

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-73999-9

  • Online ISBN: 978-3-540-74000-1

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics