Abstract
Business process oriented Knowledge Management (KM) has two objectives: the design of KM Processes and the support of knowledge-intensive Business Processes. Existing approaches focus integrated Knowledge- and Process Management Systems, the support of processes with KM Systems, or the analysis of knowledge-intensive activities. All these applications require a systematic approach for the documentation of existing processes. Available procedural models propose steps for process oriented KM projects, but they rarely describe their implementation in concrete practical applications. That is why this contribution introduces a new process-oriented KM (POKM) project approach developed in corporate projects. A special focus is put on a detailed method for capturing knowledge intense processes which extends the existing broad perspective on KM projects. It allows for insights into questions like how to comprehensively capture expert processes, how to store the collected information in a structured way, and how to design supporting instruments and materials in order to generate a high quality data set, which subsequently is utilized to derive Knowledge Management measures.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Abecker, A., Hinkelmann, K., Maus, H., Müller, H.J.: Integrationspotenziale für Gesch äftsprozesse und Wissensmanagement (in German). In: Abecker, A., Hinkelmann, K., Maus, H., Müller, H.J. (eds.) Geschäftsprozessorientiertes Wissensmanagement: Effektive Wissensnutzung bei der Planung und Umsetzung von Geschäftsprozessen, pp. 1–22. Springer, Heidelberg (2002)
Heisig, P.: Wissensmanagement in industriellen Geschäftsprozessen (in German). Industrie Management, vol. 3, pp. 22–25. Gito-Verlag, Berlin (2003)
Hinkelmann, K., Karagiannis, D., Telesko, R.: PROMOTE. Methodologie und Werkzeuge für geschäftsprozessorientierten Wissensmanagement (in German). In: Abecker, A., Hinkelmann, K., Maus, H., Müller, H.J. (eds.) Geschäftsprozessorientiertes Wissensmanagement: Effektive Wissensnutzung bei der Planung und Umsetzung von Geschäftsprozessen, pp. 65–90. Springer, Heidelberg (2002)
Schreiber, G.: Online Presentation on CommonKADS (1997), http://www.commonkads.uva.nl/frameset-commonkads.html Download 2004-07-01
Milton, N.: Information on Knowledge Acquisition (2003), http://www.epistemics.co.uk/Notes/37-0-0.htm Download 2004-07-01
Schreiber, G., Akkermans, H., Anjewierden, A., de Hoog, R., Shadbold, N., van der Velde, W., Wielinda, B.: Knowledge Engineering and Management, The CommonKADS Methodology. The MIT Press, Cambrigde (2000)
Trier, M.: Wissensmanagement und Geschäftsprozesse - Potentiale, Methoden und Anwendungsbeispiele (in German). Keynote Presentation for Berlin Meeting of GfO, Berlin (2002)
Trier, M.: IT-gestütztes Management virtueller Communities of Practice (in German). Extended Abstract of DoIT-Kongress Karlsruhe (2003), http://www.integrata-stiftung.de/files/p14_trier.pdf Download 2003-12-12
Gronau, N., Palmer, U., Schulte, K., Winkler, T.: Modellierung von wissensintensiven Gesch äftsprozessen mit der Beschreibungssprache K-Modeler (in German). In: Reimer, U., Abecker, A., Staab, S., Stumme, G. (eds.) Professionelles Wissensmanagement. Erfahrungen und Visionen (in German). Proceedings GI 2003, pp. 315–322 (2003)
Krallmann, H., Frank, H., Gronau, N.: Systemanalyse im Unternehmen: Vorgehensmodelle, Modellierungsverfahren und Gestaltungsoptionen (in German), 4th edn. Oldenbourg Verlag, Munich, Wien (2002)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2004 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Trier, M., Müller, C. (2004). Towards a Systematic Approach for Capturing Knowledge-Intensive Business Processes. In: Karagiannis, D., Reimer, U. (eds) Practical Aspects of Knowledge Management. PAKM 2004. Lecture Notes in Computer Science(), vol 3336. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-30545-3_23
Download citation
DOI: https://doi.org/10.1007/978-3-540-30545-3_23
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-24088-4
Online ISBN: 978-3-540-30545-3
eBook Packages: Springer Book Archive