Abstract
As successful organizations recognize that they need to convert their intellectual resources into customized services, the value of electronic collaboration has increased. Current efforts in managing knowledge have concentrated on producing; sharing and storing knowledge while business problems require the combined use of these intellectual resources to enable organizations to provide innovative and customized services. This paper argues that knowledge management and collaboration have common, mutually interdependent purposes and practices. It develops a framework that demonstrates this interdependence, mapping collaboration technologies to knowledge management activities. It concludes with a call for the convergence of these two streams for the benefit of researchers, practitioners, and organizations.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Angus, J., Patel, J.: Knowledge Management Cosmology. InformationWeek,March 16, 59 (1998)
Borghoff, U.M., Pareschi, R. (eds.): Information Technology for Knowledge Management. Springer, Heidelberg (1998)
Briggs, R.O.: Focus Theory of Group Productivity, Doctoral Dissertation, University of Arizona (1994)
Briggs, R.O., de Vreede, G.J., Nunamaker Jr., J.F.: Collaboration Engineering with ThinkLets to Pursue Sustained Success with Group Support Systems. Journal of Management Information Systems 19(4), 31–63 (2003)
Ellis, C.A., Gibbs, S.J., Rein, G.L.: Groupware: Some Issues and Experiences. Communications of the ACM, 39–58 (1991)
Ferran-Urdaneta, C.: Teams or Communities? Organizational Structures for Knowledge Management. In: Proceedings of the 1999 ACM SIGCPR conference on computer Personnel Research, pp. 128–134 (1999)
Gamble, P.R., Blackwell, J.: Knowledge Management: A state of the art guide. Kogan Page (2001)
Grudin, J., Palen, L.: Why Groupware Succeeds: Discretion or Mandate? In: Proceedings of ECSCW 1995, pp. 263–278. Kluwer, Dordrecht (1995)
Gupta, A.K., Govindarajan, V.: Knowledge Management’s Social Dimension: Lessons From Nucor Steel. Sloan Management Review, 71–80 (2000)
Hansen, M.T., von Oetinger, B.: Introducing T-shaped Managers: Knowledge Management’s Next Generation. Harvard Business Review, 107–116 (March 2001)
Hibbard, J., Carillo, K.M.: Knowledge Revolution – Getting employees to share what they know is no longer a technology challenge – it’s a corporate culture challenge. InformationWeek, 663 (1998)
Jackson, C.: Process to Product: Creating Tools for Knowledge Management (1999), [www document] http://www.brint.com/members/online/120205/jackson/
Kramer, M.: Knowledge Management Becomes Catch Phrase but Eludes Easy Definition. PC Week, 95 (December 1998)
Macintosh, A.: Knowledge Management (1999), [www document] http://aiai.ed.ac.uk/~alm/kamlnks.html
Nunamaker, J., Briggs, R., Mittleman, D., Vogel, D., Balthazard, P.: Lessons from a Dozen Years of Group Support Systems Research: A Discussion of Lab and Field Findings. Journal of Management Information Systems 13(3), 163–207 (Winter 1996-1997)
Nunamaker Jr., J.F., Briggs, R.O., de Vreede, G.J.: From Information Technology To Value Creation Technology. In: Dickson, G.W., DeSanctis, G. (eds.) Information Technology and the Future Enterprise: New Models for Managers, Prentice-Hall, New York (2001)
Quinn, J.B.: Intelligent Enterprise. Free Press. New York (1992)
Qureshi, S., van der Vaart, A., Kaulingfreeks, G., Vreede, G.J., de Briggs, R.O., Nunamaker, J.: What does it mean for an Organisation to be Intelligent? Measuring Intellectual Bandwidth for Value Creation. In: The Thirty Fifth Hawaii International Conference in Systems Sciences, IEEE Computer Society Press, Los Alamitos (2002)
Ruggles, R.: Knowledge Tools: Using Technology to Manage Knowledge Better (1997), http://www.businessinnovation.ey.com/mko/html/toolsrr.html
Skyrme, D.J.: Knowledge Networking: Creating the collaborative enterprise. Butterworth Heinemann, Oxford (2000)
Sproull, L., Kiesler, S.: Connections: New ways of working in the networked organization. The MIT Press. Cambridge (1991)
Stewart, T.A.: Intellectual Capital: The New Wealth of Organisations, Nicholas Brealey Publishing Limited, London (1997)
Sveiby, K.E.: The New Organizational Wealth: Managing and Measuring Knowledgebased Assets. Berrett-Koehler Publishers, San Francisco (1997)
Vance, D.M.: Information, Knowledge and Wisdom: The Epistemic Hierarchy and Computer- Based Information System. In: Proceedings of the 1997 America’s Conference on Information Systems (1997), http://hsb.baylor.edu/ramswoer/ais.ac.97/papers/vance.htm
Whitaker, R.: Computer Supported Cooperative Work (CSCW) and Groupware: Overview, Definitions, and Distinctions (1996), http://www.informatik.umu.se/~rwhit/CSCW.html
Zack, M.: Developing a knowledge strategy. California Management Review, 125–145 (1999)
Zigurs, I., Kozar, K.A.: An Exploratory Study of Roles in Computer-Supported Groups. MIS Quarterly, 277–294 (1994)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2004 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Qureshi, S., Hlupic, V., Briggs, R.O. (2004). On the Convergence of Knowledge Management and Groupware. In: de Vreede, GJ., Guerrero, L.A., Marín Raventós, G. (eds) Groupware: Design, Implementation, and Use. CRIWG 2004. Lecture Notes in Computer Science, vol 3198. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-30112-7_3
Download citation
DOI: https://doi.org/10.1007/978-3-540-30112-7_3
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-23016-8
Online ISBN: 978-3-540-30112-7
eBook Packages: Springer Book Archive