Abstract
With the recent advances in communications technologies and decentralization of work practices, there has been an increase in distributed, remote, computerized work environments. In most systems, individuals work from their personal computer terminals, unaware of their peers. With the change from a physical to a virtual environment, opportunities for collaboration often go unnoticed. In this paper, we focus on how to bring unplanned collaboration about. We present an agent framework to encourage and support unplanned cooperation between people. Agents build user profiles through analysis of their documents and work environment and match them according to their interests, activities and opportunities for collaboration. By matching users’ work contexts, needs and resources, we expect to uncover opportunities for collaboration, filter down the information to be provided and determine the moment and recipients of the information. The notification of these opportunities should lead to more frequent collaboration between users. Resource sharing is facilitated in the hopes of stimulating collaboration.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Alarcón, R., Fuller, D.: Intelligent Awareness in Support of Collaborative Virtual Work Groups. In: Haake, J.M., Pino, J.A. (eds.) CRIWG 2002. LNCS, vol. 2440, pp. 147–167. Springer, Heidelberg (2002)
Aldunate, R., Nussbaum, M., González, R.: An Agent Based Middleware for supporting Spontaneous Collaboration among Co-Located, Mobile and not Necessarily Known People. In: Workshop on Ad hoc Communications and Collaboration in Ubiquitous Computing Environments, CSCW 2002, New Orleans, USA (November 2002)
Ben-Shaul, I., Kaiser, G.: A paradigm for decentralized process modeling. Kluwer Academic Publishers, Boston (1995)
Bergenti, F., Garijo, M., Poggi, A., Somacher, M., Velasco, J.R.: Enhancing Collaborative Work through Agents. VIII Convegno dell’Associazione Italiana per l’Intelligenza Artificiale (2002)
Bourning, A., Travers, M.: Two approaches to casual Interaction on Computer and Video Networks. In: Proceedings of International Networking Conference (1991)
Liu, C., Conradi, R.: Process View of CSCW. In: Proc. of ISFST98, Ocon Technology Application, p. 12, Bremen, Germany, September 15-17 (1998); International Workshop on Intelligent Agents in Information and Process Management
Conradi, R., Jaccheri, M.L., Mazzi, C.: Design, Use and Implementation of SPELL, a language for Software Process Modeling and Evolution. In: Proc. Second European Workshop on Software
Dami, S., Estublier, J., Amiour, M.: APEL: A Graphical Yet Executable Formalism for Process Modeling. In: Nitto, E., Fuggetta, A. (eds.) Process Technology. Politecnico di Milano and CEFRIEL, pp. 61–96. Kluwer Academic Publishers, Dordrecht (1998)
Dourish, P., Bly, S.: Portholes: Supporting Awareness in distributed Work Group. In: Proceedings CHI (1992)
Ellis, C.A., Wainer, J.: Groupware and Computer Supported Cooperative Work. In: Weiss, G. (ed.) Multiagent, Systems. MIT Press, Cambridge (1999)
Ellis, C.A., Barthelmess, P., Quan, B., Wainer, J.: NEEM: An Agent Based Meeting Augmentation System. Technical Report CU-CS-937-02, University of Colorado at Boulder, Computer Science Department (2002)
Enembreck, F., Barthès, J.P.: Personal Assistant to Improve CSCW. In: Proceedings of the 7th International CSCWD, Rio de Janeiro, pp. 329–335 (2002)
Esborjörnsson, M., Östergren, M.: Issues of Spontaneous Collaboration and Mobility. In: Workshop on Supporting Spontaneous Interaction in Ubiquitous Computing Settings, UBICOMP 2002, Göteberg, Sweden (2002)
Fish, R.S., Kraut, R.E., Chalfonte, B.L.: The VideoWindow System in Informal Communications. In: Proceedings CSCW (1990)
Goldberg, Y., Safran, M., Silverman, W., Shapiro, E.: Active Mail: A Framework for Integrated Groupware Applications. In: Coleman, D. (ed.) Groupware 1992, pp. 222–224. Morgan Kaufmann Publishers, San Francisco (1992)
Grudin, J.: Computer-Supported Cooperative Work: History and Focus. IEEE Computer 27(5), 19–26 (1994)
Hoffman, M., Herrmann, T.: Prospect Awareness – Envisioning the Benefits of Collaborative Work. Available online at: http://iundg.informatik.uni-dortmund.de/iughome/people/MH/ProspectAwareness/PAhome.html
Isaacs, E.A., Tang, J.C., Morris, T.: Piazza: A desktop Environment Supporting Impromtu and Planned Interactions. In: Proceedings of CSCW 1996, Cambridge, MA (1996)
Isaacs, E.A., Whittaker, S., Frohlich, D., O’Connail, B.: Informal Communication Re-Examined: New Fuctions for Video in Supporting Opportunistic Encounters. In: Finn, K., Sellen, A., Wilbur, S. (eds.) Video Mediated Communication, Lawrence Erlbaum, Mahwah
Jennings, N.R.: An Agent-Based Approach for Building Complex Software Systems. Communications of the ACM 44(4) (April 2001)
Kanerva, A., Koskinen, L., Pitkäniemi, T.: Awareness Support in Virtual Collaborative Systems. University of Helsinki, Department of Psychology and Teamware Group (2000)
Kortuen, G., Gellersen, H.W., Billinghurst, M.: Mobile Ad Hoc Collaboration. In: Proceedings of CHI 2002, Minneapolis, USA (April 2002)
Kraut, R., Fish, R., Root, B., Chalfonte, B.: Informal communication in organizations: Form, function and technology. In: Oskamp, S., Spacapan, S. (eds.) People’s reactions to technology in factories, offices and aerospace, The Claremont Symposium on Applied Social Psychology, pp. 145–199. Sage Publications, Thousand Oaks (1990)
Lutz, E., Retzow, H.K., Hoernig, K.: MAFIA – An Active Mail-Filter-Agent for an Intelligent Document Processing Support. In: Gibbs, S., Verrijn-Stuart, A.A. (eds.) IFIP, North-Holland, Elsevier Science Publishers B.V, Amsterdam (1990)
Matsuura, N., Fujino, G., Okada, K., Matsushita, Y.: An Approach to Encounters and Interaction in a Virtual Environment. In: Proceedings of the 1993 ACM Conference on Computer Science, Indianapolis, Indiana, United States (1993)
Morán, A.L., Decouchant, D., Favela, J., Martínez-Enríquez, A.M., González-Beltrán, B., Mendoza, S.: PIÑAS: Supporting a Community of Authors on the Web. In: Proceedings of Fourth International Conference on Distributed Communities on the Web, Sydney, Australia (April 2002)
Morán, A.L., Favela, J., Martínez-Enríquez, A.M., Decouchant, D.: Before Getting There: Potential and Actual Collaboration. In: Haake, J.M., Pino, J.A. (eds.) CRIWG 2002. LNCS, vol. 2440, pp. 147–167. Springer, Heidelberg (2002)
Orlikowski, W.J.: Learning from Notes: Organizational Issues in Groupware Implementation. In: Proceedings of the Conference on Computer – Supported Cooperative Work, CSCW 1992, Toronto, Canada. The Association for Computer Machinery, pp. 362–369. ACM Press, Toronto (1992)
Pinheiro, M.K., Lima, J.V., Borges, M.R.S.: A Framework for Awareness Support in Groupware Systems. In: Proceedings of the 7th International Conference on Computer Supported Cooperative Work in Design – CSCWD 2002, Rio de Janeiro, Brazil, pp. 13–18 (September 2002)
Root, R.: Design a Multi-Media Vehicle for Social Browsing. In: Proceedings CSCW (1988)
Russell, S., Norvig, P.: Artificial Intelligence – A Modern Approach. Prentice Hall, Englewood Cliffs (1995)
Salton, G., McGill, M.J.: The SMART and SIRE Experimental Retrieval Systems. In: Jones, K., Willet, P. (eds.) Readings in Information Retrieval, Morgan Kaufmann, San Francisco (1997)
Sohlenkamp, M.: Supporting Group Awareness in Multi-User Environments through Perceptualization. GMD Research Series Report, No 6, 1999. Fachbereich Mathematik-Informatik der Universität – Gesamthochschule, Paderborn (1998)
Wainer, J., Ellis, C.A.: Agents in Groupware Systems. In: Proceedings CRIWG, Búzios, RJ, Brasil (1998)
Wang, A., Conradi, R., Liu, C.: A Multi-Agent Architecture for Cooperative Software Engineering. In: Proceedings of the Third International Conference on Autonomous Agents (1999)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2003 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Vivacqua, A., Moreno, M., de Souza, J. (2003). Profiling and Matchmaking Strategies in Support of Opportunistic Collaboration. In: Meersman, R., Tari, Z., Schmidt, D.C. (eds) On The Move to Meaningful Internet Systems 2003: CoopIS, DOA, and ODBASE. OTM 2003. Lecture Notes in Computer Science, vol 2888. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-39964-3_12
Download citation
DOI: https://doi.org/10.1007/978-3-540-39964-3_12
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-20498-5
Online ISBN: 978-3-540-39964-3
eBook Packages: Springer Book Archive