Abstract
In this paper, we describe implementation of new CTI (Computer Telephony Integration) service platform with ASP (Application Service Provider) concepts and its applications. We developed new middleware and media processing tool, speech enable functions including signaling. And we also developed Voice XML interpreter. Our system emerged from traditional standard IVR platform. But, the concepts of the platform are quite different. Using this new CTI service platform, we divided service creation part from legacy telephony interface part. This approach gives us some advantages. First of all, web users can edit their service scenario. And, web user can handle service scenario more efficiently and flexibly. Finally, we proved the stability of application and its platform using results of service on commercial business using new platform. And we analyze strong point and weak point of new CTI service platform.
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References
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© 2004 Springer-Verlag Berlin Heidelberg
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Shin, JH., Hong, KS., Eom, SK. (2004). Implementation of New CTI Service Platform Using Voice XML. In: Laganá, A., Gavrilova, M.L., Kumar, V., Mun, Y., Tan, C.J.K., Gervasi, O. (eds) Computational Science and Its Applications – ICCSA 2004. ICCSA 2004. Lecture Notes in Computer Science, vol 3046. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-24768-5_81
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DOI: https://doi.org/10.1007/978-3-540-24768-5_81
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-22060-2
Online ISBN: 978-3-540-24768-5
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