Abstract
Knowledge management describes how information communication technology systems are applied to support knowledge creation, and in capturing, organization, access, and use of an organization’s intellectual capital. This paper investigates knowledge management problems in the healthcare environment. We used the Grounded Theory approach in collecting and analyzing the data. The discovered six thematic categories found were Patient, Patient Data, Physician, Midwife, ICT Systems, and Medical Equipment. We decomposed each category into multiple items by deriving them from the data and validated them with past studies. We found propositions to our categories, relationships between the categories, and discovered eleven higher levels of abstraction of statements. A conceptual framework of knowledge management categories, items, the relationships of the categories to each other, and propositions to our categories were developed by the Grounded Theory approach. The relationships between the knowledge management categories enhance the validity of the categories and expand the emerging theory.
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Nyerwanire, H., Mustonen-Ollila, E., Valpas, A. (2015). Knowledge Management Problems at Hospital: An Empirical Study Using the Grounded Theory. In: Fred, A., Dietz, J., Aveiro, D., Liu, K., Filipe, J. (eds) Knowledge Discovery, Knowledge Engineering and Knowledge Management. IC3K 2014. Communications in Computer and Information Science, vol 553. Springer, Cham. https://doi.org/10.1007/978-3-319-25840-9_30
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