Abstract
The number of people with vision-related disabilities is on the rise. Since a significant portion of the population is "Web-reliant" already, understanding how visual impairments effect website usage and evaluation is important from both a business and societal perspective. This research tests the relevance of the website quality measure, WebQual, in low vision populations. Specifically, the website evaluation, using WebQual, of “sighted” users is compared to those with low to no vision. Preliminary results show that WebQual remains a highly valuable website quality measure in both populations.
Chapter PDF
Similar content being viewed by others
References
Kesharwani, A., Tiwari, R.: Exploration of Internet Banking Website Quality in India: a WebQual Approach Introduction. Great Lakes Herald 5(1) (2011)
Kim, S., Stoel, L.: Apparel Retailers: Website Quality Dimensions and Satisfaction. Journal of Retailing and Consumer Services 11(2), 109–117 (2004)
Loiacono, E., Chen, D.Q., Goodhue, D.L.: WebQual Revisited: Predicting the Intent to Reuse a Website (2002)
Loiacono, E., Watson, R., Goodhue, D.: The Effect of Web Site Quality on Intention to Revisit and Purchase. International Journal of Electronic Commerce 11(3), 51–87 (2007)
Martin, L.G., Schoeni, R.F.: Trends in disability and related chronic conditions among the forty-and-over population: 1997–2010. Disability and Health Journal (August 12, 2013) (forthcoming)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer International Publishing Switzerland
About this paper
Cite this paper
Loiacono, E.T., Deshpande, S. (2014). WebQual and Its Relevance to Users with Visual Disabilities. In: Nah, F.FH. (eds) HCI in Business. HCIB 2014. Lecture Notes in Computer Science, vol 8527. Springer, Cham. https://doi.org/10.1007/978-3-319-07293-7_54
Download citation
DOI: https://doi.org/10.1007/978-3-319-07293-7_54
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-07292-0
Online ISBN: 978-3-319-07293-7
eBook Packages: Computer ScienceComputer Science (R0)