Abstract
The growth of the cloud technology market is driving a change in the strategies of IT companies. Previously, the priority for companies was on-Premises corporate information systems, i.e. systems delivered according to the SaaS model (Software as a Service). In positioning the benefits from the solution, the primary thing becomes dialogue with customers regarding economic benefits, rather than the functionality of the system. The implementation of new strategies forms the training requirements for employees. The article aims to develop a training program for IT employees of an international supplier of corporate systems. The analysis of scientific sources on the research topic is carried out, the problems are described, and the lack of scientific knowledge is highlighted in the use of Design Thinking methods for IT training. The use of system analysis made it possible to formalize the research tasks. The set theory was used to formalize the problem model—sets of subject areas and their characteristics are highlighted. To achieve the research goal, the methods of Design Thinking were applied. The article describes the study structure in terms of surveys and interaction with respondents using the methods of Design Thinking and the subsequent analysis of the data.
The proposed methods, based on the assessment of the company's management, made it possible to increase the effectiveness of the survey in terms of employee engagement. During the Design Thinking seminars, hundreds of subject topics were formalized, and dozens of topics were selected that corresponded to the set goal. The selected topics formed the basis of a training program for the IT staff of an international provider of corporate systems. Based on the feedback gathered from the staff, the seminar was highly appreciated. Positive reviews and results confirm that the goal of the study was achieved, and the methods used are more effective than those used previously.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
IDC Forecasts Worldwide “Whole Cloud” Spending to Reach $1.3 Trillion by 2025, https://www.idc.com/getdoc.jsp?containerId=prUS48208321. Last accessed 2021/09/14
Gartner Forecasts Worldwide Public Cloud End-User Spending to Grow 23% in 2021, https://www.gartner.com/en/newsroom/press-releases/2021-04-21-gartner-forecasts-worldwide-public-cloud-end-user-spending-to-grow-23-percent-in-2021. Last assessed 2021/04/21
Prud’homme van Reine, P.: The culture of design thinking for innovation. J. Innov. Manage., 5–2, 56–80 (2017)
Dobrigkeit, F.: Design thinking in practice: understanding manifestations of design thinking in software engineering. In: Proceedings of the 2019 27th ACM Joint Meeting on European Software Engineering Conference and Symposium on the Foundations of Software Engineering (ESEC/FSE 2019), pp. 1059–1069. Asso)iation for Computing Machinery, New York, NY, USA (2019)
Cesar Pereira, J.: Design thinking integrated in agile software development: a systematic literature review. Proc. Comput. Sci. 138, 775–782 (2018)
Carroll, N.: Aligning Healthcare Innovation and Software Requirements through Design Thinking. In: 2016 IEEE/ACM International Workshop on Software Engineering in Healthcare Systems (SEHS). Association for Computing Machinery, Austin, TX, USA, pp. 1–7 (2016)
Corral, L.: Design thinking and agile practices for software engineering: an opportunity for innovation. In: Proceedings of the 19th Annual SIG Conference on Information Technology Education (SIGITE ‘18). Association for Computing Machinery, New York, NY, USA, pp. 26–31 (2018)
Taratukhin, V.: Next-gen design thinking for management education. Project-based and Game-oriented methods are critical ingredients of success. Develop. Bus. Simul. Experien. Learn., 47, 261–265 (2020)
J. Clune, S.: Developing environmental sustainability strategies, the Double Diamond method of LCA and design thinking: a case study from aged care. J. Clean. Prod., 85, 67–82 (2014)
Taratukhin, V.: Next-gen design thinking for management education. Project-based and game-oriented methods are critical ingredients of success. Develop. Bus. Simul. Experiential Learn. 47, 261–265 (2020)
Carroll, N.: Aligning healthcare innovation and software requirements through design thinking. In 2016 IEEE/ACM International Workshop on Software Engineering in Healthcare Systems (SEHS). Austin, TX, USA: Association for Computing Machinery, pp. 1–7 (2016)
Taratukhin, V.: The future of project-based learning for engineering and management students: Towards an advanced design thinking approach. In: The American Society for Engineering Education Annual Conference and Exposition Proceedings, Salt Lake City, Utah, pp. 1–15. ASEE, USA (2018)
Corral, L.: Design thinking and agile practices for software engineering: an opportunity for innovation. In Proceedings of the 19th Annual SIG Conference on Information Technology Education (SIGITE ‘18), New York, NY, USA: Association for Computing Machinery, pp. 26–31 (2018)
Dilts, R.: Strategies of Genius: Sigmund Freud, p. 3. Meta Publications, Vol, Leonardo da Vinci, Nikola Tesla, Aptos, CA, USA (1994)
Dobrigkeit, F.: Design thinking in practice: understanding manifestations of design thinking in software engineering. In: Proceedings of the 2019 27th ACM Joint Meeting on European Software Engineering Conference and Symposium on the Foundations of Software Engineering (ESEC/FSE 2019), New York, NY, USA: Association for Computing Machinery, pp. 1059–1069 (2019)
Tushar, W.: Exploiting design thinking to improve energy efficiency of buildings. Energy 197, 1–19 (2020)
Ng, K.H.: Design thinking for usability evaluation of cloud platform service-case study on 591 house rental web service. In: 2018 IEEE International Conference on Applied System Invention (ICASI). IEEE, Chiba, Japan, pp. 247–250 (2018)
Khare, A., Khare, K., Baber, W.: Why Japan’s digital transformation is inevitable. In: Khare, A., Ishikura, H., Baber, W. (eds.) Transforming Japanese Business. Future of Business and Finance. Springer, Singapore, pp. 3–14 (2020)
Pahl, C.: Architectural principles for cloud software. ACM Trans. Internet Technol. 18–2, 1–23 (2018)
Zhang, Q.: Cloud computing: state-of-the-art and research challenges. J. Internet Serv. Appl. 1, 7–18 (2010)
Farokhi, S., Jamshidi, P., Brandic, I., Elmroth, E.: Self-adaptation challenges for cloud-based applications: a control theoretic perspective. In: 10th International Workshop on Feedback Computing 2015 (2015)
Chauhan, M.A.: Architecting cloud‐enabled systems: a systematic survey of challenges and solutions. Softw.: Practice and Expertise 47, 599–644 (2017)
Ferry, N.: Towards model-driven provisioning, deployment, monitoring, and adaptation of multi-cloud systems. In: 2013 IEEE Sixth International Conference on Cloud Computing. IEEE, Santa Clara, CA, USA, pp. 887–894 (2013)
Liu, W.: e-Healthcare cloud computing application solutions: Cloud-enabling characteristices, challenges and adaptations. In: 2013 International Conference on Computing, Networking and Communications (ICNC). IEEE Computer Society, San Diego, CA, USA, pp. 437-443 (2013).
Ali, O.: Cloud computing technology adoption: an evaluation of key factors in local governments. Inf. Technol. People 34–2, 666–703 (2020)
Levchenko A.A.: A Design Thinking case study: Net Promoter Score improvement for SAP-based education courses/Levchenko A.A, V.V. Taratukhin. Proceedings of Twenty-first SAP Academic Conference Americas. USA: Online, pp. 40–43 (2021)
Plattner, H., Meinel, C., Weinberg, U.: Design Thinking. Mi-wirtschaftsbuch, Munich, Germany (2009)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2025 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Levchenko, A. (2025). Design Thinking Case Study: Developing a Training Program for an International IT Company. In: Taratukhin, V., Levchenko, A., Kim, S. (eds) Cultural Perspectives of Human-Centered and Technological Innovations. CPHCATI 2024. Communications in Computer and Information Science, vol 2233. Springer, Cham. https://doi.org/10.1007/978-3-031-77012-8_3
Download citation
DOI: https://doi.org/10.1007/978-3-031-77012-8_3
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-77011-1
Online ISBN: 978-3-031-77012-8
eBook Packages: Computer ScienceComputer Science (R0)