Abstract
As a visual expression tool for service concept models, Service Blueprint directly affect the efficiency and sharing level of multi-party cooperation in service design, service management, and service deliver. Based on the research and analysis of multiple cases, this article provides an optimized service design innovation framework: 1) Using digital transformation to standardize Service Blueprint tools; 2) In the digital Service Blueprint, a universal component library and business middle platform (which called Middle-stage) are constructed based on atomic design theory to achieve the reuse of service components, thereby improving the collaborative efficiency and resource utilization of service design, achieving consistency in service experience, and improving service quality.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Xinhua News Agency: National bureau of statistics: the average annual contribution rate of the added value of the tertiary industry to economic growth has reached 55.6% over the past decade (2022). https://www.gov.cn/xinwen/2022-09/28/content_5713452.htm. Accessed 22 Jan 2024
Zhan, W.: Research and practice of service design based on service blueprint and design experience. Packaging Eng. 36(12), 41–44+53 (2015)
Shostack, G.L.: Design service that deliver. Harv. Bus. Rev. 62(1), 133–139 (1984)
Jun, F.: Design, Application, and Development of Service Blueprint. Science Press, Beijing (2023)
Kingman-Brundage, J.: Technology, design and service quality. Int. J. Serv. Ind. Manag. 2(3), 47–59 (1991)
Valarie, A.Z., et al.: Services Marketing. Machinery Industry Press, Beijing (2002)
Dongmei, C., et al.: Digitalization and strategic management theory: review, challenges, and prospects. Manage. World. 36(5), 220–236+20 (2020)
Jian, C., et al.: From empowering to enabling: enterprise operations management in the digital environment. Manage. World. 36(2), 117–128+222 (2020)
Yinghui, L., et al.: Middle platform strategy and architecture design of different enterprises in digital transformation. Telecommun. Sci. 36(7), 126–135 (2020)
Tian, T., Ye, C.: Preliminary exploration of middle platform management in the construction of convergent media. News Enthusiasts. 5, 42–44 (2023)
Yun, L., Ruixuan, L.: Exploration of middle platform architecture system in telecom operators. Telecommun. Eng. Technol. Stand. 33(11), 13–19+26 (2020)
Cong, Z., et al.: Research on the construction path and practice of middle platform in university libraries. Library Work Res. 10, 5–12 (2022)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2024 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Ding, X., Zeng, X. (2024). A Service Design Method Based on Digitalization and Componentization Service Blueprint Construction. In: Marcus, A., Rosenzweig, E., Soares, M.M. (eds) Design, User Experience, and Usability. HCII 2024. Lecture Notes in Computer Science, vol 14716. Springer, Cham. https://doi.org/10.1007/978-3-031-61362-3_22
Download citation
DOI: https://doi.org/10.1007/978-3-031-61362-3_22
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-61361-6
Online ISBN: 978-3-031-61362-3
eBook Packages: Computer ScienceComputer Science (R0)