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Digital Transformation: Reshaping Access and Engagement

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Libraries in Transformation

Part of the book series: Studies in Big Data ((SBD,volume 157))

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Abstract

Chapter 4 delves into the transformative impact of digital technologies on libraries, highlighting the shift from traditional, physical repositories to dynamic, digitally enhanced hubs of knowledge and community engagement. This transition, fueled by advancements in big data, Artificial Intelligence (AI), and online platforms, redefines library services, spaces, and interactions with patrons. Central to this transformation is the drive to meet the digital-first expectations of modern library users, who demand access to information and services anytime, anywhere, paralleling the convenience offered by digital giants like Amazon and Netflix. The chapter outlines the multifaceted drivers of digital transformation, such as the evolving user expectations, the competitive pressure from readily accessible online information sources, and the imperative for operational efficiency amidst budget constraints. It further explores innovative library initiatives in digitizing collections, leveraging technology for enhanced user services, and reimagining library spaces for digital interaction and learning. Libraries encounter numerous challenges during this digital transition. These include grappling with technological obsolescence, navigating complex copyright and licensing issues, addressing data privacy concerns, and bridging the digital divide. The shift to digital resources draws considerable focus to these obstacles. Despite these hurdles, the chapter illustrates a future where libraries harness digital technologies to remain vital community centers, promoting equitable access to information, supporting lifelong learning, and facilitating digital literacy. Strategic digital transformation, characterized by developing digital collections and integrating digital services into library operations, is crucial for libraries to thrive in an increasingly digital world. The chapter calls for continuous innovation, investment in digital skills and infrastructure, and a user-centered approach to digital service design, ensuring libraries continue to serve as essential pillars of knowledge, culture, and community engagement in the digital age.

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  1. Department of Information Technology Management, Faculty of Information Technology and Digital Innovation, King Mongkut’s University of Technology North Bangkok, Bangkok, Thailand

    Phayung Meesad

  2. Department of Information Technology, Faculty of Industrial Technology and Management, King Mongkut’s University of Technology North Bangkok, Bangkok, Thailand

    Anirach Mingkhwan

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Meesad, P., Mingkhwan, A. (2024). Digital Transformation: Reshaping Access and Engagement. In: Libraries in Transformation. Studies in Big Data, vol 157. Springer, Cham. https://doi.org/10.1007/978-3-031-69216-1_4

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