Abstract
Business Process Management (BPM) takes care of the business process (BP) lifecycle using different technologies in organizations to provide value-added services or products for end-users. Although today’s fast-changing business world poses vast variants of business processes (BPs) alongside uncertainty. This situation requires an agile BPM to manage, maintain, and execute different variants of a BP as well as deal with uncertainties and changes. One of the emphasises of agile BPM is involving stakeholders in the BP lifecycle, which requires a standard approach for all stakeholders to have quick and efficient access to the BP lifecycle to prevent problems like cultural resistance. In order to reach a standard approach, social BPM is an emerging concept that can help the easy and efficient involvement of stakeholders in the BP lifecycle. By inspiring form social BPM, this paper propose a new social media-based BPM platform to deal with different varieties of BP and uncertainties by integrating stakeholders in the BP lifecycle. While the platform eases communication, information exchange, and decision-making among stakeholders; it also eliminates the exchange between design-time and run-time while a change occurs by merging design-time and run-time.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
van der Aalst, W.M.P.: Business process management: a comprehensive survey. Int. Scholarly Res. Not. 2013 (2013)
van der Aalst, W.M.P., van Hee, K.M.: Workflow Management: Models, Methods, and Systems. Cooperative Information Systems, MIT Press, Cambridge (2002)
Ariouat, H., Hanachi, C., Andonoff, E., Bénaben, F.: A conceptual framework for social business process management. In: Zanni-Merk, C., Frydman, C.S., Toro, C., Hicks, Y., Howlett, R.J., Jain, L.C. (eds.) Knowledge-Based and Intelligent Information & Engineering Systems: Proceedings of the 21st International Conference KES-2017, Marseille, France, 6–8 September 2017. Procedia Computer Science, vol. 112, pp. 703–712. Elsevier (2017). https://doi.org/10.1016/j.procs.2017.08.151
Badakhshan, P., Conboy, K., Grisold, T., vom Brocke, J.: Agile business process management: a systematic literature review and an integrated framework. Bus. Process. Manag. J. 26(6), 1505–1523 (2020). https://doi.org/10.1108/BPMJ-12-2018-0347
Barthe-Delanoë, A.M., Montarnal, A., Truptil, S., Benaben, F., Pingaud, H.: Towards the agility of collaborative workflows through an event driven approach. Int. J. Disaster Risk Reduction 28, 214–224 (2018). https://doi.org/10.1016/j.ijdrr.2018.02.029. https://hal-mines-albi.archives-ouvertes.fr/hal-01724575
Barthe-Delanoë, A., Truptil, S., Bénaben, F., Pingaud, H.: Event-driven agility of interoperability during the run-time of collaborative processes. Decis. Support Syst. 59, 171–179 (2014). https://doi.org/10.1016/j.dss.2013.11.005
Bénaben, F., Mu, W., Boissel-Dallier, N., Barthe-Delanoë, A., Zribi, S., Pingaud, H.: Supporting interoperability of collaborative networks through engineering of a service-based mediation information system (MISE 2.0). Enterp. Inf. Syst. 9(5–6), 556–582 (2015). https://doi.org/10.1080/17517575.2014.928949
vom Brocke, J., Rosemann, M. (eds.): Handbook on Business Process Management 2, Strategic Alignment, Governance, People and Culture, 2nd edn. International Handbooks on Information Systems. Springer, Cham (2015). https://doi.org/10.1007/978-3-642-45103-4
Bruno, G., et al.: Key challenges for enabling agile BPM with social software. J. Softw. Maintenance Res. Pract. 23(4), 297–326 (2011). https://doi.org/10.1002/smr.523
Dumas, M., Rosa, M.L., Mendling, J., Reijers, H.A.: Fundamentals of Business Process Management, 2nd edn. Springer, Cham (2018). https://doi.org/10.1007/978-3-662-56509-4
Gong, Y., Janssen, M.: Agent-based simulation for evaluating flexible and agile business processes: separating knowledge rules, process rules and information resources. In: Barjis, J. (ed.) EOMAS 2010. LNBIP, vol. 63, pp. 41–58. Springer, Heidelberg (2010). https://doi.org/10.1007/978-3-642-15723-3_4
Kocbek, M., Jošt, G., Polančič, G.: Introduction to social business process management. In: Uden, L., Heričko, M., Ting, I.-H. (eds.) KMO 2015. LNBIP, vol. 224, pp. 425–437. Springer, Cham (2015). https://doi.org/10.1007/978-3-319-21009-4_33
Lacity, M.C., Willcocks, L.P.: An empirical investigation of information technology sourcing practices: lessons from experience. MIS Q. 22(3), 363–408 (1998). https://misq.org/an-empirical-investigation-of-information-technology-sourcing-practices-lessons-from-experience.html
Pichler, P., Weber, B., Zugal, S., Pinggera, J., Mendling, J., Reijers, H.A.: Imperative versus declarative process modeling languages: an empirical investigation. In: Daniel, F., Barkaoui, K., Dustdar, S. (eds.) BPM 2011. LNBIP, vol. 99, pp. 383–394. Springer, Heidelberg (2012). https://doi.org/10.1007/978-3-642-28108-2_37
Prodanova, J., Looy, A.V.: How beneficial is social media for business process management? A systematic literature review. IEEE Access 7, 39583–39599 (2019). https://doi.org/10.1109/ACCESS.2019.2903983
Thiemich, C., Puhlmann, F.: An agile BPM project methodology. In: Daniel, F., Wang, J., Weber, B. (eds.) BPM 2013. LNCS, vol. 8094, pp. 291–306. Springer, Heidelberg (2013). https://doi.org/10.1007/978-3-642-40176-3_25
Weske, M.: Business Process Management - Concepts, Languages, Architectures, 2nd edn. Springer, Cham (2012). https://doi.org/10.1007/978-3-642-28616-2
Zhang, D.: Web services composition for process management in e-business. J. Comput. Inf. Syst. 45(2), 83–91 (2005). https://doi.org/10.1080/08874417.2005.11645834. https://www.tandfonline.com/doi/abs/10.1080/08874417.2005.11645834
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2024 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Eidgahi, M.M., Araghi, S.N., Bork, D., Barthe-Delanoë, AM., Mace-Ramete, G., Benaben, F. (2024). A Social BPM Approach to Deal with Agility. In: Chbeir, R., Benslimane, D., Zervakis, M., Manolopoulos, Y., Ngyuen, N.T., Tekli, J. (eds) Management of Digital EcoSystems. MEDES 2023. Communications in Computer and Information Science, vol 2022. Springer, Cham. https://doi.org/10.1007/978-3-031-51643-6_2
Download citation
DOI: https://doi.org/10.1007/978-3-031-51643-6_2
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-51642-9
Online ISBN: 978-3-031-51643-6
eBook Packages: Computer ScienceComputer Science (R0)