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In Technology We Trust! But Should We?

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Human-Computer Interaction (HCII 2023)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 14012))

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Abstract

Can trust be meaningfully attributed to technology? If so, under which conditions? By first presenting a conceptual analysis of trust, which differentiates between reliability and affective trust, we explore these intentionally broad questions through the analysis of the specific case of trusting social robots equipped with artificial emotional intelligence. Given their emotional capacities, which arguably strengthen the potential for deception, AEI social robots are considered the most likely candidates for experiencing trust-like attitudes towards technology. Determining whether, and what kind of, trust applies to relationships between humans and such robots will, we argue, be useful for determining what sort of trust can meaningfully be applied to human-technology interactions more broadly. This novel approach to the issue of trust in technology is underexplored in human-technology interaction, and the results presented will enable designers, citizens, and politicians to make better informed decisions regarding AEI social robots’ development.

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Notes

  1. 1.

    Trustworthiness and trust are two interconnected however categorically distinct concepts (Nickel, Franssen & Kroes, 2010). Hardin (2006) argues that there is a casual connection between the two, as “trustworthiness begets trust”. Whereas trust is usually considered an attitude, trustworthiness is a property of the trustee which satisfies and makes appropriate the attitude of trusting (Nickel, Franssen & Kroes, 2010).

  2. 2.

    It is important to mention that the social robotics’ features here presented raise ethical concerns beyond the topic of trust. Authors such as Turkle (2006, 2011) and Scheutz (2012) have expressed their concern about the anthropomorphisation of robotic technology, their deceptive potential, as well as the kind of relationship and unilateral emotional attachment that people would develop with them. However, these moral issues are not the focus of this article, and they will not therefore be addressed unless related to the issue of trust.

  3. 3.

    Interestingly, Tallant’s thought experiment (2019) presents cases where humans are propense to anthropomorphise objects which do not appear to show any kind of agency.

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  1. Østfold University College, Remmen, 1757, Halden, Norway

    Arianna Sica & Henrik Skaug Sætra

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  1. Arianna Sica
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  1. The Open University of Japan, Chiba, Japan

    Masaaki Kurosu

  2. Hosei University, Tokyo, Japan

    Ayako Hashizume

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Sica, A., Sætra, H.S. (2023). In Technology We Trust! But Should We?. In: Kurosu, M., Hashizume, A. (eds) Human-Computer Interaction. HCII 2023. Lecture Notes in Computer Science, vol 14012. Springer, Cham. https://doi.org/10.1007/978-3-031-35599-8_19

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