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Quality Analysis of Local Government Websites (Study Case DKI Jakarta, Bali, Banten Provinces)

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HCI International 2021 - Late Breaking Posters (HCII 2021)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1499))

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Abstract

This study aims to determine the quality of local government websites in applying the principles of good governance and to analyze the official social media Twitter accounts of the Regional Government in conveying information to the public. Website quality assessment is measured through four aspects: website features divided into several completeness of general information on local government, geography, maps of areas and resources, regional regulations or policies, and guest books and news. The research object is the official website and Twitter account of the Provincial Governments of DKI Jakarta, Bali, and Banten. Sources of research data through surveys and observations. Website quality assessment is done by giving a score on indicators of features, transparency, accountability, effectiveness, and website efficiency with 40 units of analysis. Meanwhile, Twitter content is analyzed using the Nvivo 12 Plus with the NCapture feature to document and analyze data systematically. The results showed that the overall website of the Provincial Government of DKI Jakarta and Banten has (High Quality) with a score above (70%). The Bali Provincial Government website has the lowest score, with 65% (Low Quality). Meanwhile, Twitter social media for the Provincial Governments of DKI Jakarta and Banten has a high level of information delivery activity. In addition, social media information content as a whole has similarities in public matters. The issues surrounding COVID-19 were discussed on two local government Twitter accounts. The issues discussed by the Bali provincial government tended to be the local government’s program for the community. Problems that often develop in these three regional governments have also resulted in increased Twitter account activity.

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Author information

Authors and Affiliations

  1. Department of Government Affairs and Administration, Jusuf Kalla School of Government, Universitas Muhammadiyah Yogyakarta, Yogyakarta, Indonesia

    Miftahul Jannah Jalil, Achmad Nurmandi, Isnaini Muallidin & Danang Kurniawan

  2. Department of Government Science, Universitas Muhammadiyah Malang, Indonesia, Tlogomas Street, Tegalgondo, Karang Ploso, Malang, Indonesia

    Salahudin

Authors
  1. Miftahul Jannah Jalil
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  2. Achmad Nurmandi
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  3. Isnaini Muallidin
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  4. Danang Kurniawan
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  5. Salahudin
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Correspondence to Miftahul Jannah Jalil .

Editor information

Editors and Affiliations

  1. University of Crete and Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Constantine Stephanidis

  2. Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Margherita Antona

  3. Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Stavroula Ntoa

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Jalil, M.J., Nurmandi, A., Muallidin, I., Kurniawan, D., Salahudin (2021). Quality Analysis of Local Government Websites (Study Case DKI Jakarta, Bali, Banten Provinces). In: Stephanidis, C., Antona, M., Ntoa, S. (eds) HCI International 2021 - Late Breaking Posters. HCII 2021. Communications in Computer and Information Science, vol 1499. Springer, Cham. https://doi.org/10.1007/978-3-030-90179-0_58

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  • DOI: https://doi.org/10.1007/978-3-030-90179-0_58

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  • Publisher Name: Springer, Cham

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  • Online ISBN: 978-3-030-90179-0

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