Abstract
Flexible workforce allocation has become a crucial factor for the success of a company and the satisfaction of its employees. The degree of digitization in the core process of workforce allocation as well as the upstream and down-stream processes play a decisive role for planning efforts, error-proneness, and employee satisfaction in an integrated workforce management concept. However, the integrated evaluation of human, technology and organization in a holistic workforce management is currently hardly achievable with existing methods due to the complexity of the topic. In this research, a scientifically based maturity model for the holistic and process-oriented evaluation of such workforce management concepts is developed. Therefore, implications for research and practice are derived.
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Häberer, S., Arlinghaus, J. (2022). Maturity Evaluation for Workforce Management. An Integrated Approach to Assess Digital Maturity of Workforce Management Systems. In: Borangiu, T., Trentesaux, D., Leitão, P., Cardin, O., Joblot, L. (eds) Service Oriented, Holonic and Multi-agent Manufacturing Systems for Industry of the Future. SOHOMA 2021. Studies in Computational Intelligence, vol 1034. Springer, Cham. https://doi.org/10.1007/978-3-030-99108-1_22
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