Abstract
The aim of this paper is to identify the extent to which it is substantiated to use QFD analysis in recognizing the expectations of city users and supporting decisions regarding the implementation of the needs identified in this way. Cities exist for people, meeting their diverse needs. City managers need information on what these needs are and what they relate to. While carrying out their work, they developed methods of collecting this data. It seems, however, that the process of reflecting the expectations of users in the possibilities of urban development does not always run smoothly. This substantiates the use of the QFD method in the analysis of expectations and possible ways of achieving them. The publication were inspired by the work on the project to implement the QFD method in an enterprise WPiP in Poznań that uses advanced computer technologies to design, implement, control and improve sustainable functioning solutions for individual buildings and groups of buildings.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Dernbach, J.C.: Sustainable development as a framework for national governance. Case Western Reserve Law Rev. 49(1), 1–103 (1998)
Cooper, P.J., Vargas, M.: Implementing Sustainable Development: From Global Policy to Local Action. Rowman and Littlefield Publishers, Inc., Lanham, MD (2004)
Elliott, J.: An Introduction to Sustainable Development. Routledge, London (2012)
Baker, S.: Sustainable Development. Routledge, London (2015)
Blewitt, J.: Understanding Sustainable Development. Taylor & Francis Ltd, United Kingdom (2017)
Robertson, M.: Sustainability Principles and Practice. Routledge, London (2021)
Egelston, A.E.: Sustainable Development. A History. Springer, Dordrecht (2013)
Report of the World Commission on Environment and Development: Our Common Future, Oxford University Press (1987)
Buchholz, K.: How has the world’s urban population changed from 1950 to today? World Economic Forum, Geneva, Switzerland (2020)
Bibri, S.E.: A foundational framework for smart sustainable city development: theoretical, disciplinary, and discursive dimensions and their synergies. Sustain. Urban Areas 38, 758–794 (2018)
Korenik, A.: Smart city as a sustainable city development form and as a basis of sound municipal finances. Ekonomiczne Problemy Usług 4(129), 165–175 (2017)
Trindade, E.P., Hinnig, M.P.F., da Costa, E.M., Marques, J.S., Bastos, R.C., Yigitcanlar, T.: Sustainable development of smart cities: a systematic review of the literature. J. Open Innov. Technol Market Complex. 3(1), 1–14 (2017)
Lewandowska A.: The concept of a sustainable city and attempts to implement it in the European settlement space. In: Sadowy K. (ed.) City – Art – Science – Economy, pp. 90–98. Res Publiki Nowej Library, Res Publica im. H. Krzeczkowskiego Foundation (2014)
Chowdhury, M.M.H., Quaddus, M.A.: A multi-phased QFD based optimization approach to sustainable service design. Int. J. Product. Econ. 171, 165–178 (2016)
Tontini, G.: Integrating the Kano model and QFD for designing new products. Total Qual. Manag. Bus. Excell. 18(6), 599–612 (2007)
Bottani, E., Rizzi, A.: Strategic management of logistics service: a fuzzy QFD approach. Int. J. Prod. Econ. 103(2), 585–599 (2006)
Wolniak, E.R., Sȩdek, A.: Using QFD method for the ecological designing of products and services. Qual. Quant. 43, 695–701 (2009)
An, Y., Lee, S., Park, Y.: Development of an integrated product-service roadmap with QFD: a case study on mobile communications. Int. J. Serv. Ind. Manag. 19(5), 621–638 (2008)
Wolniak, R.: The history of the QFD method. Zeszyty Naukowe Politechniki Śląskiej seria: Organizacja i Zarządzanie 100, 553–564 (2017)
Khan, H.H., et al.: Challenges for sustainable smart city development: a conceptual framework. Sustain. Dev. 28, 1507–1518 (2020)
Ćwiklicki, M.: Methods for collecting voice of customer in modern QFD. Zeszyty Naukowe Politechniki Śląskiej seria: Organizacja i Zarządzanie 102 (2017)
Jemielniak, D., Przegalińska, A.: Collaborative Society. The MIT Press, Cambridge, MA (2020)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Motała, D. (2021). Tailor-Made Smart Sustainable City. In: Markopoulos, E., Goonetilleke, R.S., Ho, A.G., Luximon, Y. (eds) Advances in Creativity, Innovation, Entrepreneurship and Communication of Design. AHFE 2021. Lecture Notes in Networks and Systems, vol 276. Springer, Cham. https://doi.org/10.1007/978-3-030-80094-9_13
Download citation
DOI: https://doi.org/10.1007/978-3-030-80094-9_13
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-80093-2
Online ISBN: 978-3-030-80094-9
eBook Packages: EngineeringEngineering (R0)