Abstract
Professional kitchens are hectic and complex environments, due to the high working pace and the plethora of skills required to operators. Such complexity has become even more severe by the increasing number of unspecialized operators employed in the foodservice. Advanced machines hold the potential to help keeping high quality standards of the final product. However, such machines have never been systematically evaluated before. In the present study, we compared the performance of expert and non-expert users in interacting with three professional machines, namely a blast chiller, an oven and a sous-vis machine, all embedded with a touch-screen interface. Results indicate that all users can accomplish the required tasks effectively, regardless of their expertise level. Still machines cannot level out the differences in the competence between the groups.
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Notes
- 1.
The level of complexity reflected the number of actions needed to accomplish a given task, so that easier tasks required a smaller number of actions to be accomplished.
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Orso, V., Verì, D., Minato, R., Sperduti, A., Gamberini, L. (2021). Are Professional Kitchens Ready for Dummies? A Comparative Usability Evaluation Between Expert and Non-expert Users. In: Kurosu, M. (eds) Human-Computer Interaction. Design and User Experience Case Studies. HCII 2021. Lecture Notes in Computer Science(), vol 12764. Springer, Cham. https://doi.org/10.1007/978-3-030-78468-3_28
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DOI: https://doi.org/10.1007/978-3-030-78468-3_28
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