Abstract
In many different kinds of complex forms (financial, job applications, etc.), information button widgets are used to give context-specific information to enable users to fill out forms completely. However, in longer forms, “decision fatigue” can set in, leading to the user not absorbing these helpful tips but rather rushing through and possibly making errors. This research seeks to identify if using a more engaging version of the traditional information button widgets will reduce decision fatigue, preventing errors and increasing information retention. The research experiment involved a user study asking participants to fill out a tax form with information provided to them about a fictional person, with one group of participants given a form with traditional information widgets and another group being given a form with more engaging information button widgets. The results of this experiment show that the information button has no effect on the completion of financial forms or in reducing decision fatigue associated with filling out forms.
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Acknowledgment
This material is based upon work supported by the National Science Foundation under grant number IIA-1301726. Any opinions, findings, and conclusions or recommendations expressed in this material are those of the authors and do not necessarily reflect the views of the National Science Foundation.
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Flangas, A., Tudor, A.R., Harris, F.C., Dascalu, S. (2021). Preventing Decision Fatigue with Aesthetically Engaging Information Buttons. In: Yamamoto, S., Mori, H. (eds) Human Interface and the Management of Information. Information Presentation and Visualization. HCII 2021. Lecture Notes in Computer Science(), vol 12765. Springer, Cham. https://doi.org/10.1007/978-3-030-78321-1_3
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