Abstract
The satellite navigation system provides continuous, timely, and precise temporal-spatial information signals to users all over the world. Although modern satellite systems, such as GPS and Beidou, are highly autonomous, human supervision and control still play an important role in the normal functioning of the system, especially when certain parts of the system break down. Therefore, it is vital for improving the response and disposal efficiency of equipment failures. This study used real documents to examine how human factors affected the recovery process of the system. The actual data of this study came from the log files of a ground control center of the Beidou satellite navigation system. In total, 169 records of the fault handling process of an uplink equipment were of particular interest in the present study. We collected the malfunction information, including the technical description of the failure, the time it took place, the information of the team on shift, and the task completion times of two different stages (fault judgment and recovery operation). We then transformed this information into task complexity, time of day, shift handover period, and operator team skill composition as the independent variables, while the judgment time and operation time were used as the dependent variables. Multiple regression analysis showed that task complexity is the most significant predictor of the two completion times. More complex tasks took longer time to finish. Moreover, it took more time to finish the recovery operation when the time was 16:00–18:00, and when the most adept team member on shift lacked relevant expertise. Based on the results, we made corresponding suggestions for both management and interface design.
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Wang, H., Wu, M., Zhang, J. (2020). Analysis of Human Factors in Satellite Control Operation During Equipment Failure. In: Stephanidis, C., Antona, M., Ntoa, S. (eds) HCI International 2020 – Late Breaking Posters. HCII 2020. Communications in Computer and Information Science, vol 1294. Springer, Cham. https://doi.org/10.1007/978-3-030-60703-6_80
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DOI: https://doi.org/10.1007/978-3-030-60703-6_80
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