Abstract
The frequent changes in the cultural, technological, social and environmental aspects of our society demonstrate the need for better crisis management and process safety. This improvement is not limited to industrial facilities, but should be extended to all organizations involved in crisis management. Knowing and understanding what actions to take during a disaster facilitates integrated management, which is crucial for successful operations. Prioritizing actions becomes challenging when multiple events occur. The time for action is short, requiring efficient communication between the parties involved and nimble decision making. This paper discusses a case study of the identification and analysis of human error during a disaster simulation and understanding the risks related to human decisions and actions in crisis management. Thus, the object of study is to evaluate the perception, decision, memory, competence, communication, emotional balance of the team and leader, in the treatment of emergency actions and contingency in disasters.
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Ávila, S. et al. (2020). Integrated Management in Disaster: A Discussion of Competences in a Real Simulation. In: Arezes, P. (eds) Advances in Safety Management and Human Factors. AHFE 2019. Advances in Intelligent Systems and Computing, vol 969. Springer, Cham. https://doi.org/10.1007/978-3-030-20497-6_4
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