Abstract
We present an update from 6 years of practical use of UX Concept Exploration, a method for user research and user-driven innovation. After a short overview of the method, the paper describes experiences and suggests modifications of the method, where appropriate. Finally, we discuss guidelines to make the method usable in environments with only little UX expertise and limited resources, like small and medium-sized enterprises (SMEs) usually face.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Beck, K., Beedle, M., van Bennekum, A., Cockburn, A., Cunningham, W., Fowler, M., Grenning, J., Highsmith, J., Hunt, A., Jeffries, R.: Manifesto for agile software development (2001). http://agilemanifesto.org/
Chang, T.-R., Kaasinen, E.: Three user-driven innovation methods for co-creating cloud services. In: Campos et al. (ed.) INTERACT 2011. LNCS 6949, pp. 66–83 (2011)
Diefenbach, S., Hassenzahl, M.: Psychologie in der nutzerzentrierten Produktgestaltung. Mensch-Technik-Interaktion-Erlebnis. Die Wirtschaftspsychologie. Springer, Heidelberg (2017)
Fronemann, N., Peissner, M.: User experience concept exploration. User needs as a source for innovation. In: Roto, V. (ed.) Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational, Helsinki, Finland, 26–30 October 2014, pp. 727–736. ACM, New York (2014). https://doi.org/10.1145/2639189.2641203
Gaver, B., Dunne, T., Pacenti, E.: Design: cultural probes. Interactions 6(1), 21–29 (1999)
Hassenzahl, M., Diefenbach, S., Göritz, A.: Needs, affect, and interactive products – facets of user experience. Interact. Comput. 22(5), 353–362 (2010). https://doi.org/10.1016/j.intcom.2010.04.002
ISO: Ergonomics of human–system interaction—Part 210: Human-centred design for interactive systems, 13.180, 35.180, 9241-210. Beuth, Berlin (2010)
Kahneman, D.: Objective happiness. In: Well-Being. The Foundations of Hedonic Psychology, pp. 3–25 (1999)
Krüger, A.E., Peissner, M., Fronemann, N., Pollmann, K.: Building ideas. In: Proceedings of the 9th Nordic Conference on Human-Computer Interaction, pp. 1–6. ACM, New York (2016). https://doi.org/10.1145/2971485.2996750
Plattner, H., Meinel, C., Weinberg, U.: Design Thinking. Innovation lernen - Ideenwelten eröffnen. FinanzBuch Verlag GmbH, München (2009)
Pollmann, K., Fronemann, N., Krüger, A.E., Peissner, M.: PosiTec. How to adopt a positive, need-based design approach. In: Marcus, A., Wang, W. (eds.) Design, User Experience, and Usability: Users, Contexts and Case Studies. 7th International Conference, DUXU 2018, Held as Part of HCI International 2018, Las Vegas, NV, USA, 15–20 July 2018, Proceedings, Part III. LNCS, vol. 10920. Springer International Publishing, Cham (2018)
Reynolds, T.J., Gutman, J.: Laddering theory method, analysis, and interpretation. J. Advertising Res. 28(1), 11–31 (1988)
Rosted, J.: User-driven innovation. Results and recommendations # 13. The Ministry of Economic and Business Affairs’ Division for Research and Analysis FORA (2005)
Sheldon, K.M., Kim, Y., Elliot, A.J., Kasser, T.: What is satisfying about satisfying events? Testing 10 candidate psychological needs. J. Pers. Soc. Psychol. 80(2), 325–339 (2001)
Spath, D., Peissner, M., Sproll, S.: Methods from neuroscience for measuring user experience in work environments. In: Proceedings of the International Conference on Applied Human Factors and Ergonomics (AHFE 2010) (2010)
Sproll, S., Peissner, M., Sturm, C.: From product concept to user experience: exploring UX potentials at early product stages. In: Proceedings of the 6th Nordic Conference on Human-Computer Interaction. Extending Boundaries, NordiCHI 2010, pp. 473–482. ACM, New York (2010). https://doi.org/10.1145/1868914.1868968
Sproll, S., Peissner, M., Sturm, C., Burmester, M.: UX concept testing: integration von user experience in frühen Phasen der Produktentwicklung. In: Usability Professionals 2010. Jahresband 2010 der Workshops der German Usability Professionals’ Association e.V. Usability Professionals 2010. Fraunhofer Verlag, Stuttgart, Germany, pp. 1–6 (2010)
Stickel, O., Ogonowski, C., Jakobi, T., Stevens, G., Pipek, V., Wulf, V.: Praktiken der Nutzerintegration im Entwicklungsprozess von KMU. Mensch und Computer 2015–Proceedings (2015)
Acknowledgments
The work described in this paper has partially been supported by the project “Mittelstand 4.0-Kompetenzzentrum Usability”, funded by the German government.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 Springer Nature Switzerland AG
About this paper
Cite this paper
Janssen, D., Pollmann, K., Fronemann, N., Blank, D. (2020). Enabling SMEs to Conduct User Research: Experience with and Adaption of UX Concept Exploration. In: Ahram, T., Falcão, C. (eds) Advances in Usability and User Experience. AHFE 2019. Advances in Intelligent Systems and Computing, vol 972. Springer, Cham. https://doi.org/10.1007/978-3-030-19135-1_43
Download citation
DOI: https://doi.org/10.1007/978-3-030-19135-1_43
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-19134-4
Online ISBN: 978-3-030-19135-1
eBook Packages: EngineeringEngineering (R0)