Abstract
CM3: Problem Management is a detailed problem management process model to be utilised within corrective maintenance. It has been developed at ABB and evaluated for its industrial relevance within 17 non-ABB organisations. In this paper, we present the evaluation results of CM3: Problem Management. Our primary goal is to confirm its industrial relevance. Our secondary goal is to establish current state of problem management practice in the industry in order to provide a basic reference point from which the desperately needed research into software maintenance can proceed.
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Carnegie Mellon University, Software Engineering Institute, The Capability Maturity Model: Guidelines for Improving the Software Process, Addison-Wesley, 1994.
Kajko-Mattsson M, Corrective Maintenance Maturity Model: Problem Management, PhD thesis, ISBN Nr 91-7265-311-6, ISSN 1101-8526, ISRN SU-KTH/DSV/R-01/15, Department of Computer and Systems Sciences (DSV), Stockholm University and Royal Institute of Technology, 2001.
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© 2002 Springer-Verlag Berlin Heidelberg
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Kajko-Mattsson, M. (2002). Evaluating CM3: Problem Management. In: Pidduck, A.B., Ozsu, M.T., Mylopoulos, J., Woo, C.C. (eds) Advanced Information Systems Engineering. CAiSE 2002. Lecture Notes in Computer Science, vol 2348. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-47961-9_31
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DOI: https://doi.org/10.1007/3-540-47961-9_31
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