Abstract
In this paper, we give a very short glimpse into a process model for software problem management. This model is the result of a long-term study of current generic process models and of industrial processes at ABB.
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Keywords
- IEEE Computer Society
- Problem Management
- Software Problem
- Problem Resolution Process
- Maintenance Requirement
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References
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Kajko-Mattsson, M., Corrective Maintenance Maturity Model (CM3), Technical Report, No. 00-010, Department of Computer and Systems Sciences (DSV), Stockholm University and Royal Institute of Technology, December 2000.
Kajko-Mattsson, Mira, Taxonomy of Problem Management Activities, In Proceedings 5th European Conference on Software Maintenance and Reengineering, IEEE Computer Society Press in Los Alamitos CA, 2001.
Kajko-Mattsson, M., Forssander, S., Olsson, U., Corrective Maintenance Maturity Model: Maintainer’s Education and Training, In Proceedings, International Conference on Software Engineering,, IEEE Computer Society Press in Los Alamitos CA, 2001.
Kajko-Mattsson, M., CM3: Problem Management: Maintenance Elements, Technical Report, No. 2001-010, Department of Computer and Systems Sciences (DSV), Stockholm University and Royal Institute of Technology, December 2001.
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© 2001 Springer-Verlag Berlin Heidelberg
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Kajko-Mattsson, M. (2001). A Glimpse into CM3: Problem Management. In: Dittrich, K.R., Geppert, A., Norrie, M.C. (eds) Advanced Information Systems Engineering. CAiSE 2001. Lecture Notes in Computer Science, vol 2068. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-45341-5_32
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DOI: https://doi.org/10.1007/3-540-45341-5_32
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