Abstract
Usability is a multifaceted concept that is usually evaluated in terms of a number of aspects or attributes that are not independent but interacting, due to their correlation or to concrete, context-specific design interests. In consequence, the aggregation of partial scores should be carried out by devices that are able of taking into account these interactions in the resulting overall score. In this paper, we describe how fuzzy measures can be used and evaluated as models of a number of the interactions between usability aspects in evaluation processes. It is also described how they can be subsequently used to obtain more realistic final scores by using aggregation operators that are based on that measures, like the Choquet integral.
Chapter PDF
Similar content being viewed by others
References
Babiker, E. M., Fujihara, H. and Boyle, C.D.B.: A metric for hypertext usability. A metric for hypertext usability. In: Proceedings of the 9th annual international conference on Systems documentation (1991):95–104
Bilgiç, T. and Türksen, T.: Measurement of Membership Functions: Theoretical and Empirical Work. In: D. Dubois and H. Prade (eds.) Handbook of Fuzzy Sets and Systems Vol. 1, Chapter 3, Fundamentals of Fuzzy Sets, Kluwer (1999):195–232
Brajnik, J.: Towards valid quality models for websites. In Proc. of 7th Human Factors and the Web Conference, Madison, Wisconsin June 2001.
Calvo, T., Kolesárová, A., Komornikóvá, M. and Mesiar, R.: Aggregation Operators: Basic Concepts, Issues and Properties. In Calvo, T., Mayor, G. and Mesiar, R. (eds). Aggregation Operators: New Trends and Applications. Studies in Fuzziness and Soft Computing, 97 (2002):3–106
Frøkjær, E., Hertzum, M. and Hornbæk, K.: Measuring Usability: are effectiveness, efficiency and satisfaction really correlated?. In: Proc. of Human Factors in Computing Systems (2000):345–352
Ivory, M.Y. and Hearst, M.A.: The State of the Art in Automated Usability Evaluation of User Interfaces. ACM Computing Surveys, 33(4) (2001):1–47
Kirakowski, J., Cierlik, B. Measuring the usability of web sites. Human Factors and Ergonomics Society Annual Conference (1998)
Marichal, J.L.: An axiomatic approach of the discrete Choquet integral as a tool to aggregate interacting criteria, IEEE Transactions on Fuzzy Systems 8(6) (2000):800–807
Nielsen, J.: Heuristic evaluation. In Nielsen, J., and Mack, R.L. (eds.): Usability Inspection Methods, John Wiley and Sons, New York (1994):25–61
Olsina, L. and Rossi, G.: Measuring Web Application Quality with WebQEM. IEEE Multimedia Magazine 9(4) (2002):20–29
Van Welie, M., van der Veer, G.C. and Eliëns, A. (1999), Breaking down usability. In: Proc. of Interact’99 (1999):613–620
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2003 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Sicilia, MA., García, E. (2003). Modelling Interacting Web Usability Criteria through Fuzzy Measures. In: Lovelle, J.M.C., Rodríguez, B.M.G., Gayo, J.E.L., del Puerto Paule Ruiz, M., Aguilar, L.J. (eds) Web Engineering. ICWE 2003. Lecture Notes in Computer Science, vol 2722. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-45068-8_32
Download citation
DOI: https://doi.org/10.1007/3-540-45068-8_32
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-40522-1
Online ISBN: 978-3-540-45068-9
eBook Packages: Springer Book Archive