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# Zendesk ## Integration Steps: ### Step 1: Create a conversation field Create a conversation field by going to [Zendesk admin center](https://zipy.zendesk.com/admin/home). Go to **Objects and rules** then go to fields.

Click on Add Field and select the type as **Text**.

Set the permissions to **Customers can edit .**

Save the field and copy its field id, this will be needed in later steps. ### Step 2: Install Zendesk chat widget Go to channels in Zendesk admin center. Go to Channels section. Then go to messaging under messaging and social section. Create a channel if not created. Scroll to the Installation section and copy the code. Just paste this code snippet in before the closing `` tag. ### Step 3: Code to get Zipy session Url in Zendesk conversation ```javascript ``` *Note : Replace \ by yours.* *Note : setTimeout is used here to get zipy sesison url after zipy is initialized.* Refer this documentation for more info on Zendesk messenger events : ### Step 4: Zipy Session URL in Zendesk After the above steps are completed whenever a user visits your application and starts conversation you can see the users' Zipy session url in Zendesk. When viewing a specific conversation in Zendesk, navigate to the left panel. Here, you should find the field which you have created in previous steps to store Zipy session url along with its corresponding value, which represents the Zipy session URL.

**Important Note:** If you are using **Web Widget (Classic)** from Zendesk, as it does not allows you to update conversation field, you can send Zipy session url in pages viewed section using the script given below. ```javascript ```