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# On-call duties
View time on-call, time spent on alert, and number of alerts. Narrow the metrics to only a part of the day by specifying start and end times of the day.
## Page layout
Page layout of on-call duty reports
1. Metric filter
2. Chart
3. Detailed info of a data point
4. On-call summary table
5. Report Parameters
6. Filters
### Metric filter
Select which metric to be displayed in the chart. The table always displays all metrics.
### Chart
The chart displays the report data in a bar chart.
{% hint style="info" %}
*The legend colours for users are generated based on the hash derived from user identifiers. Therefore, the colour stays the same even when the user data is changed.*
{% endhint %}
### Detailed info of a data point
The chart tooltip appears when hovering over the chart. The tooltip displays the names and values of a specific data point. It is vertically scrollable when the list is longer.
### On-call summary table
The table displays the summary of the metrics for each user. Switch to the tab **Shifts by day** to see the metrics for each day which can be revealed by expanding the user row. Click the CSV button to download the table in a CSV file.
On-call table with rows for each day
### Report parameters
#### Date range
The **Date range** parameter defines the period during which alerts are created. Select a date in the calendar view and select another day or the same day. Or fill in the **From** and **Until** fields.
Date-range picker demo
There are four predefined date ranges: the last 12 months, the last 6 months, the last 3 months, and the last month. These date ranges are calculated relative to the current date.
**Example date ranges**
| Today | Preset | Range |
| ----------- | ------------- | ------------------ |
| 8 Jun 2025 | Last 3 months | 8 Mar–8 Jun 2025 |
| 1 Mar 2025 | Last 1 month | 1 Feb–1 Mar 2025 |
| 31 Mar 2025 | Last 1 month | 28 Feb–31 Mar 2025 |
{% hint style="info" %}
*The **From** date is translated to the beginning of that day, and the **Until** date is translated to the beginning of the following day. This ensures that all the alerts on the **From** date and the **Until** date, plus those between them, are included in the report.*
{% endhint %}
#### **Time granularity**
This parameter specifies the granularity at which the data is aggregated. Each data point in the charts and each row in tables will display a total or average value in the selected granularity.
### Filters
The filters can be used to fine-tune which data is included in the report. When the **Apply** button is clicked, all parameters and filters are saved in the page URL, making it easier to bookmark your filters.
#### Teams
The team filter is available for users with access to [Teams feature](https://docs.ilert.com/users-and-access-management/teams). This filter affects both the report data and the subsequent filters. When some teams are selected with **Includes**, the subsequent filters will show the resources and the users that belong to any of the selected teams. If **Excludes** is used, the subsequent filters will hide any resources or users that belong to any of the selected teams. The same logic applies to the report data.
{% hint style="warning" %}
*Team selection is limited to a maximum of 10 teams.*
{% endhint %}
#### Schedules
The **Schedules** filter can be used to show or hide the alerts associated with the selected schedules.
#### Users
The **Users** filter can be used to show or hide the metrics associated with particular users.
{% hint style="warning" %}
*When the two filters (**Schedules** and **Users**) are in the **Includes** state, the report data includes any metrics that are related to the selected schedules or users. In other words, an alert is included if it is matched by at least one of the filters. **In the previous version of reports, metrics were included only if they matched both filters.***
{% endhint %}
{% hint style="info" %}
*When one or more filters are set to Excludes, these filters take precedence over the filters with the **Includes**. In other words, all alerts matched by the excluded filters are not included.*
{% endhint %}
### Details
View the alerts, including their ID, summary, alert source, escalation policy, reported date, TTA, and TTR.
Page layout of alert details
1. Filter toolbar
2. Table of alerts matching the filters
3. Download CSV button
#### Filter toolbar
The **Search** field allows you to filter the rows. It searches text in every column and matches by words.
Use the **User** filter to see alerts responded by a certain user. Only users who responded in the selected **Date range** can be selectable.
The last filter appears when opening the **Alert details** view from the table under the **Shifts by day** tab. Use this filter to choose from the days on which the selected user responded on some alerts.
#### Table of alerts matching the filters
The table displays the alerts matching the filters in the toolbar.
#### Download CSV button
Click the button to download the table in CSV format.
