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# ServiceNow Outbound Integration ServiceNow is a platform-as-a-service (PaaS) provider of enterprise Service Management (SM) software. ## In ilert: Create a ServiceNow Connector and link to alert source 1. Click the gear icon → **Connectors** ![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2Fsync%2Fda01367fa650f8ebb847143f5c33130440a865e8.png?generation=1632944463081938\&alt=media) 2. Click **Create Connector** ![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2Fgit-blob-84b162bdc422a867250f28e5614028cdc07471b0%2Fcreate_connector_button%20\(6\).png?alt=media) 3. Select **ServiceNow** as **type** and fill out all fields. ![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-Ma7uaJXSgHpELZS5y1k%2F-Ma7vE8vXyvDV8wRbbgC%2FiLert.png?alt=media\&token=57e87f7d-0d3c-472b-b8af-03b96a13f298) 4. Switch to the **alert sources** tab and open the alert source whose alerts you want to publish in ServiceNow. Click on **Alert actions → Create alert action** ![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2Fsync%2F9887e1978c30c61025f427813bcf148b4a9d8282.png?generation=1632944462878945\&alt=media) 5. Select **ServiceNow** as the **type**, select the connector created in step 3, fill in all fields. ![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-Ma7uaJXSgHpELZS5y1k%2F-Ma7vv-3Msy1tZOhHroj%2FiLert.png?alt=media\&token=dcddaa88-e9eb-43ad-99a8-ca9f1ab8e235) 6. Finished! You can now test the connection by clicking the **Test this connection** button. A test issue is then published in ServiceNow. ![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-Ma7uaJXSgHpELZS5y1k%2F-Ma7wBdvZfYymTltOAMT%2FiLert.png?alt=media\&token=e8ff6826-bd50-404f-a54c-a61fcec83f1d) ## In ServiceNow: Create an ilert user 1. Go to the **User Administration** area ![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-M9_GTzV0EHQCnIRvLAM%2F-M9_H2-OKUBoMg8dcJwl%2Fsn1.png?alt=media\&token=d4aa5952-28ef-49b3-8ab2-d4df28d4bf3a) 2. Live an internal ilert user and click **Submit** ![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-M9_GTzV0EHQCnIRvLAM%2F-M9_H4fvQCG0TqK12BSa%2Fsn2.png?alt=media\&token=775c00a5-fb39-418d-a064-1ee6c27b3ce2) 3. Call up the ilert user page and click the **Edit** button in the **Roles** tab. ![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-M9_GTzV0EHQCnIRvLAM%2F-M9_H7s6-nWocxYgToCV%2Fsn3.png?alt=media\&token=37c076cb-2024-4619-86d2-c86a1008a66d) 4. Select the **incident\_manager** role and click **Save**. ![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-M9_GTzV0EHQCnIRvLAM%2F-M9_HAtJDLW-kAx6L2Z-%2Fsn4.png?alt=media\&token=ccdfcaf9-0924-4fd1-8308-a56c276d69f9) ## FAQ **Are updates to an alert published in the ServiceNow Alert?** Yes, the status of the ilert Alert is shown in the title of the ServiceNow ticket, eg `RESOLVED` Host compute.infra is `DOWN`. **Can I choose which updates to an alert are published in ServiceNow?** Currently not. If you wish, we look forward to your feedback via chat or email. ## Related articles {% content-ref url="../inbound-integrations/service-now" %} [service-now](https://docs.ilert.com/integrations/inbound-integrations/service-now) {% endcontent-ref %}