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# ServiceNow Outbound Integration
ServiceNow is a platform-as-a-service (PaaS) provider of enterprise Service Management (SM) software.
## In ilert: Create a ServiceNow Connector and link to alert source
1. Click the gear icon → **Connectors**
2. Click **Create Connector**
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3. Select **ServiceNow** as **type** and fill out all fields.
4. Switch to the **alert sources** tab and open the alert source whose alerts you want to publish in ServiceNow. Click on **Alert actions → Create alert action**
5. Select **ServiceNow** as the **type**, select the connector created in step 3, fill in all fields.
6. Finished! You can now test the connection by clicking the **Test this connection** button. A test issue is then published in ServiceNow.
## In ServiceNow: Create an ilert user
1. Go to the **User Administration** area
2. Live an internal ilert user and click **Submit**
3. Call up the ilert user page and click the **Edit** button in the **Roles** tab.
4. Select the **incident\_manager** role and click **Save**.
## FAQ
**Are updates to an alert published in the ServiceNow Alert?**
Yes, the status of the ilert Alert is shown in the title of the ServiceNow ticket, eg `RESOLVED` Host compute.infra is `DOWN`.
**Can I choose which updates to an alert are published in ServiceNow?**
Currently not. If you wish, we look forward to your feedback via chat or email.
## Related articles
{% content-ref url="../inbound-integrations/service-now" %}
[service-now](https://docs.ilert.com/integrations/inbound-integrations/service-now)
{% endcontent-ref %}