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# Autotask Outbound Integration

[The Autotask](https://www.datto.com/products/autotask-psa/) integration allows ilert to automatically open or update service tickets in Autotask whenever alerts are triggered or incidents are declared. This is especially valuable for MSPs, as it ensures technical signals from monitoring tools are captured in client-facing ticket systems without manual entry, enhancing operational efficiency and response consistency.

## In Autotask: Create an API user <a href="#create-api-user" id="create-api-user"></a>

1\. Sign in to Autotask and then go to **Admin -> Resources (Users)**

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MBYQvoYwpZeeKCJVGEa%2F-MBYR67US6Ko7Cujld-8%2Fautotask1.png?alt=media\&token=7080884d-398e-4989-82bf-ea7eede0ebd8)

2\. Click the **New** button and then navigate to **New API User**

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MBYQXWv4Jb9sKeU1LBQ%2F-MBYQsN8924XyZDN0Wx0%2Fautotask2.png?alt=media\&token=97ef50ad-e337-47e0-963c-12e30618ce3c)

3\. In the **First Name** section, enter a first name eg. ilert

4\. In the **Last Name** section, enter a last name eg. API

5\. In the **Email** section, enter an email

6\. Click the **Generate key** button to generate a username and then the **Generate Secret** button to generate a password. You will need **Username** and **Secret** below when setting up the connector.

7\. In the **Integration Vendor** section, choose ilert or your custom internal integration

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MNeZ3K95Zv0rNo_m_n8%2F-MNeZ9o7z7fXzl2d0Svt%2Fautotask3.png?alt=media\&token=e42d3105-1efd-4207-914c-3512ef7a94d5)

## In ilert: Create an Autotask Connector and Link to alert source

1\. Click on the gear icon and then on **Connectors** button

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MNeZ3K95Zv0rNo_m_n8%2F-MNecsxf5KFdg793d-OM%2FiLert.png?alt=media\&token=baedb829-8e5a-4a12-88ab-60ef2c20997e)

2\. Click on **Add Connector**

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MNeZ3K95Zv0rNo_m_n8%2F-MNedQ8-Emz1PC3v7KGp%2FiLert.png?alt=media\&token=7287012b-2dd7-4f4a-ae85-c8ca5d0dc61b)

3\. Select **Autotask** as **type** and fill in all fields. Enter a name and the username/password pair that you created in the last step.

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-MNeZ3K95Zv0rNo_m_n8%2F-MNedrDXxDv-hph4ghjv%2FiLert.png?alt=media\&token=7f74db96-5f45-452b-bde7-701bb2f054af)

4\. Go to the alert sources tab and open the alert source whose alerts you want to publish in Autotask. Click on **Alert actions** and then on **Create alert action**.

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M76ygPnS4HUcFSX8ulm%2Fuploads%2Fgit-blob-9887e1978c30c61025f427813bcf148b4a9d8282%2Fnew_incident_action%20\(3\).png?alt=media)

5\. Select **Autotask** as the **type**, select the connector created in step 3, fill in all fields. In the **Label** field, specify the alert action name.

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-Ma3ijw5XTTXWtB7xnch%2F-Ma3jzezdvB0iGNipN-T%2FiLert.png?alt=media\&token=b9fe40cd-bfc1-4efe-a326-2e9abff84316)

6\. Finished! You can now test the alert action by clicking on the button **Test this connection**. Then a test ticket will be created in Autotask.

![](https://3394882078-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M76ygPnS4HUcFSX8ulm%2F-Ma3ijw5XTTXWtB7xnch%2F-Ma3kVG4KnSv8s_qXd58%2FiLert.png?alt=media\&token=45ed956a-705e-4d6f-a8ca-937c7afcfcf0)

## FAQ <a href="#faq" id="faq"></a>

**Are updates to an alert published in Autotask?**

Yes.

**Can Autotask alert sources use Autotask connections?**

No, please create a different alert source or create a bi-directional Autotask alert source.

**My API user gets blocked**

Please ensure that you have correctly chosen "iLert " as Integration Vendor in Autotask when setting up your API user.

## **Related articles**

{% content-ref url="../inbound-integrations/autotask" %}
[autotask](https://docs.ilert.com/integrations/inbound-integrations/autotask)
{% endcontent-ref %}