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# Getting started
ilert's incident comms product is a suite of capabilities to effectively communicate incidents to stakeholders and external users.
## What is incident communication?
Incident communication is the process of informing users that a service is experiencing issues in a way that will likely impact the user experience.
## Why use ilert's incident comms features?
* Spend less time on manual incident communication and focus on resolving incidents.
* Build trust with your customers by keeping your users in the loop during an incident
* Reduce incoming support requests during incidents
## The basics
* [**Incidents**](https://docs.ilert.com/incidents-and-status-pages/incidents) are the main way to communicate with your users when you are experiencing user impacting issues with the services you provide to them.
* [**Services**](https://docs.ilert.com/incidents-and-status-pages/services) model business capabilities to which subscribers can subscribe to receive updates about incidents. Any user in ilert can subscribe to incidents, services and status pages.
* [**Status pages**](https://docs.ilert.com/incidents-and-status-pages/status-pages) are one way to help you inform users about outages and maintenances of one or more service.
* [**Metrics**](https://docs.ilert.com/incidents-and-status-pages/metrics): Use metrics in status pages to showcase how well your services are performing. You can submit your own metrics data or import metrics from your existing tools (e.g. Datadog).