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# Getting started with call routing
## **What is Call Routing?**
Call routing is an add-on in ilert, designed to ensure incoming phone calls and voicemails are efficiently directed to the appropriate on-call responder. Calls are routed via ilert's intricate on-call schedules and escalation policies. With call routing, you are assigned a static, dedicated phone number (either local or toll-free, subject to availability). This number then intelligently and dynamically routes calls or voicemails to the current on-call responder in ilert.
## Prerequisites
To access and utilize call routing, you must be on the Professional plan or a higher tier. Once you have purchased the call routing add-on, contact ilert support at to activate a phone number in your account.
## Phone number availability
We offer local phone numbers around the world. Please click on a continent below to see supported countries. For countries not listed below, please reach out to to ask for availability.
North America
* United States
* Canada
* Barbados
* Dominican Republic
* El Salvador
* Jamaica
* Mexico
* Panama
* Puerto Rico
South America
* Argentina
* Chile
* Colombia
* Ecuador
* Grenada
* Brazil
Europe
* Austria
* Belgium
* Bosnia and Herzegovina
* Bulgaria
* Croatia
* Cyprus
* Czech Republic
* Estonia
* France
* Germany
* Greece
* Hungary
* Ireland
* Italy
* Romania
* Slovenia
* Spain
* Switzerland
* Sweden
* United Kingdom
* Denmark
* Finland
* Netherlands
* Norway
* Poland
Asia
* Indonesia
* Israel
* Japan
* Macau
* Philippines
* Thailand
Oceania
* Australia
* New Zealand
Africa & Middle East
* Benin
* Ghana
* Kenya
* Mali
* Mauritius
* South Africa
* Sudan
* Tunisia
* Uganda
{% hint style="info" %}
**Phone number availability is subject to regulation**
Due to country-specific regulations, phone number provisioning may require identity documentation and location validation. Contact to check availability in your desired locality.
{% endhint %}
## Viewing provisioned phone numbers
Once a call routing number was provisioned from ilert support, you'll find your call routing numbers in the navigation bar at the top under **Call routing** -> **Phone numbers**.
Additionally, you can check if your number is in use and see which call flow it's in.
Next, create a call flow to configure your routing and assign a number to the call flow.
{% content-ref url="call-routing-2.0-beta" %}
[call-routing-2.0-beta](https://docs.ilert.com/call-routing/call-routing-2.0-beta)
{% endcontent-ref %}
