"You gave us bad code! We ran it and now production is DOWN! Join this bridgeline now and help us fix this!"

So, as the author of the code in question, I join the bridge... And what happens next, I will simply never forget.

First, a little backstory... Another team within our company needed some vendor client software installed and maintained across the enterprise. Multiple OSes (Linux, AIX, Solaris, HPUX, etc.), so packaging and consistent update methods were a a challenge. I wrote an entire set of utilities to install, update and generally maintain the software; intending all the time that this other team would eventually own the process and code. With this in mind, I wrote extensive documentation, and conducted a formal turnover / training season with the other team.

So, fast forward to when the other team now owns my code, has been trained on how to use it, including (perhaps most importantly) how to send out updates when the vendor released upgrades to the agent software.

Now, this other team had the responsibility of releasing their first update since I gave them the process. Very simple upgrade process, already fully automated. What could have gone so horribly wrong? Did something the vendor supplied break their client?

I asked for the log files from the upgrade process. They sent them, and they looked... wrong. Very, very wrong.

Did you run the code I gave you to do this update?

"Yes, your code is broken - fix it! Production is down! Rabble, rabble, rabble!"

So, I go into our code management tool and review the _actual_ script they ran. Sure enough, it is my code... But something is very wrong.

More than 2/3rds of my code... has been commented out. The code is "there"... but has been commented out so it is not being executed. WT-actual-F?!

I question this on the bridge line. Silence. I insist someone explain what is going on. Is this a joke? Is this some kind of work version of candid camera?
Finally someone breaks the silence and explains.

And this, my friends, is the part I will never forget.

"We wanted to look through your code before we ran the update. When we looked at it, there was some stuff we didn't understand, so we commented that stuff out."

You... you didn't... understand... my some of the code... so you... you didn't ask me about it... you didn't try to actually figure out what it did... you... commented it OUT?!

"Right, we figured it was better to only run the parts we understood... But now we ran it and everything is broken and you need to fix your code."

I cannot repeat the things I said next, even here on devRant. Let's just say that call did not go well.

So, lesson learned? If you don't know what some code does? Just comment that shit out. Then blame the original author when it doesn't work.

You just cannot make this kind of stuff up.

What it's like to be a network engineer...translated into normal people speak

User: I think we are having a major road issue.

Me: What? No, I just checked, the roads are fine. I was actually just on the roads.

User: No, I’m pretty sure the roads are down because I’m not getting pizzas.

Me: Everything else on the roads is fine. What do you mean you aren’t getting pizzas?

User: I used to get pizzas when I ordered them, now I’m not getting them. It has to be a road issue.

Me: As I said, the roads are fine. Where are you getting pizzas from?

User: I’m not really sure. Can you check all places that deliver pizzas?

Me: No I don’t even know all the places that deliver pizza. You need to narrow it down.

User: I think it is Subway.

Me: Okay, I’ll check…No, I just looked and Subway doesn't deliver pizzas.

User: I’m pretty sure it is Subway. Can you just allow all food from Subway and we can see if pizza shows up?

Me: Sigh, fine I’ve allowed all food from Subway, but I don’t think that is the issue.

User: Yeah I’m still not getting pizza. Can you check the roads?

Me: It’s not the roads, the roads are fine. I’m pretty sure Subway isn’t the place.

User: Okay, I found it. It’s Papa Johns.

Me: Okay, I looked and Papa Johns does deliver pizza. Is it the local Papa Johns or one in a different town?

User: I don’t know. Can you allow pizza from all Papa Johns to me?

Me: No I can’t do that. Can you get me an address for Papa Johns?

User: No, I only know it as Papa Johns. Can you get me all the addresses of all Papa Johns and I’ll tell you if one of them is correct?

Me: No, I don’t have time for that. Okay, I looked at the local one and it looks like they have sent you pizza in the past and they are currently allowed to send you pizzas. Try ordering a pizza while I watch.

User: Yeah still no pizza. I’m guessing they are getting blocked at the freeway. Can you check the freeway to make sure they can get through?

Me: No, this is a local delivery. They aren't even using the freeway.

User: Okay, well then it has to be a road issue.

Me: No, the roads are fine. Okay, I just drove from the Papa Johns to the address they have on file for you and there is nothing there.

User: Hmm, wait we did move recently.

Me: Did you give your new address to Papa Johns?

User: No, I just thought they would be able to look me up by name.

Me: No they need your new address. What’s your new address?

User: I’m not really sure. Can you look it up?

Me: Sigh, give me a second…Okay, I found your address and gave it to Papa Johns. Try ordering a pizza now.

User: HEY! PIZZA JUST SHOWED UP!

Me: Okay, good.

User: (To everyone else they know) I apologize for the delay in the pizza but there was a major road issue that was preventing the pizza from getting to me. The network engineer has fixed the roads and we are able to get pizza again.

Me: But it wasn’t the roads…whatever.

User: Oh, can you also check on an issue where Chinese food isn’t getting to me? I think it may be a road issue

HR: We have received complain that you have been sexually harassing an intern.
Me: No, I wasn’t. Me and the new intern all we talk about is Coding, Apps, and TV-Series
HR: You are lying. I have the words that you said to the intern. Do you want me to read it out.
Me: I have no clue what I said to the intern so please read it out.
HR: You said, “Always pull before you push”. Do you remember saying this?
Me: Yes, I was teaching the intern how to use GIT.
HR: Okay, let me call the intern and let see if he says the same.

** Intern **
HR: Was he sexually harassing you today at any time.
Intern: No
HR: Did he said, “Pull before you push” to you?
Intern: Yes
HR: What does that mean, sounds like a slang for something sexual.
Intern: haha, no it means that I should pull the changes made to the files before I can push the changes I did to the code from my computer.
HR: But he said something else like he was teaching you how to use GIT
Intern: Yes, that’s what GIT is.
HR: Okay both of you can go and don’t use this type of terms in the future it doesn’t make good working culture.

My conversation with my wife today, while I was at work:

Wife: The wifi isn't working.
Me: What's it doing?
W: Not working
Me: Try turning it off an on again.
.
.
.
Me: Is your phone on LTE? Or is it connected to wifi and the internet isn't working?
W: LTE. Aubrey (my wife's sister) said she turned it off and nothing happened.
Me: did she turn it back on?
W: Do you really want me to answer that?
Me: Just making sure. What lights are on on the router?
W: (Sends me a picture of the router with no lights on)
Me:...
W: Oh it isn't even plugged in
Me:...
W (after a couple minutes): Its working now!

YES I REALLY WANT YOU TO ANSWER IF YOU TURNED IT BACK ON!

I was told that my comment on another rant needed to be its own rant. So here it is:

I had a client that runs a tattoo shops website to be updated and more modern. He wanted nothing to do with looking at or approve mock ups or designs so I just did my thing and took care of it. Once I was finished I showed him what I had and said “now I just need some content from you all so I can replace all the placeholder text and images”.
He seemed completely onboard. Took down notes of all the content needed, assigned all of it out to his artists to gather what I needed and provide it to me.
After 6 months, and several emails asking if they ever got that content together I finally get a response:
“LOOK MAN, if you didn’t want to do the site then you shouldn’t have accepted the money. I know you don’t need all these from us to finish up, you’re just stalling! I need the site up now!”
So I’m like “Sure man, I’ll publish it exactly as it stands now.”
An hour later I get a call “who are these people in these pictures? Why do you have our pricing all wrong? Why is everything in French or something (Lorem ipsum)? I just need my money back at this point.”
I explained that he’s not getting his money back because I already did my part, but just because it’s important to me that a client is satisfied (and seemingly what he wants is money) I can waive his hosting fee for the next 3 years.
It’s been a year now. Sites still up in all “French”, wrong pricing, random stock photos. Couple weeks ago he called to apologize for being a dick before.
Still haven’t gotten any content to finish up.
I don’t understand. It’s like these people think if you want to publish a book for instance that you just give the publisher the title you came up with and they’ll fill in the pages with story/info for you.
I’m a web developer, not a content manager.

Management : "How long you think it would take?"

Me : "now this is a rough estimate, but I think building the back-end and database alone could take 6-months minimum"

Management : "WHAT ARE YOU TALKING ABOUT? YOU ARE NOT SERIOUS"

me : "its a big proj..."

Management : "I thought it will be something like 10 days, already told the client it can be done"

me : "but we are not ready"

Management : "how are we not ready? we already have the virtual 3D shop, and we can use this ready-to-deploy eCommerce service as our data base "
... "you need to figure this out, this is not acceptable" he continued

* 2 Days Later -talking to my direct boss *
Boss : "since you don't know how to do it..."

me : "what ? I didn't say I can't do it, all I said it will take six months"

Boss : "yeah yeah, anyway there is this studio, a professional polish studio, we called them and they can do it, we will sign a contract with them, this will let you focus on the front-end. good?"

me : "well alright then"

Boss : "please write a doc, explaining everything needed from the backend"
-to me that was the end of it, took a long time to tell me they made the deal-

* 5 Months later *
- "Abdu, can you come here for a minute..."
- "yes boss?"
- "the document we asked you to do for the Polish studio, did you specify that we needed an integration with the API we are using for eCommerce?"

scared to death I answered : "why of course I did!"
I ran to my PC to check it out because I didn't know, I forgot because no one even comment on my doc. I check it out, and it was clearly explained... I got relaxed...

turns out they didn't even do what we asked them for. took them 5 months, and with no communication whatsoever. all their work was useless to us. complete dump waste.

----------------
never mentioned this until a year later... in a heat of moment when they were asking me to make an impossible task with no men and no time... I reminded them of this story... management didn't like it. but it was the truth. they didnt push this crazily this time

FUCK MY BOSS WHEN HE SAYS HE DIDNT SEE ANY UI CHANGES AFTER NOT SLEEPING FOR 24HRS TO GET THE ENTIRE BACKEND REWRITE DONE. I WENT OVER THE ACTUAL CHANGES WITH HIM 100 FUCKING TIMES! I GET THIS MESSAGE AFTER FINALLY GRABBING SOME FOOD "What did you do, you said you were going to work on the site??" FUCKFUCKITYFUCKFUCK!!! FUCK YOUR MONEY AND YOUR JOB!!!! AND WHILE IM AT IT FUCK WEBDEV!!! 🖕FUCK YOU GUYS🖕 IM GOING HOME

/rant Thank God for devRant

This was during the first day of my first real dev job, straight out of college. I didn’t have have much experience with version control since I did mostly solo projects in college, and I wasn’t exposed to SVN or Git in school at all.

One of the senior devs was going to give me and another new guy a brief overview of the codebase. He sets us up with the GitHub repo for the codebase and tells us to clone the codebase locally. I didn’t really know what this meant but I felt kind of embarrassed to ask, so I just clicked “download as zip” on The GitHub repo.

After a minute he saw what I had done and was like “yeah, that’s not what you want to do” and showed me how to clone it. I was kind of embarrassed but I learned Git pretty quickly after that.

I don’t really have a moral to this story except that “no question is a stupid one” is much easier said than done for many people, and it can be embarrassing to ask certain questions sometimes.

I think I'm losing my mind working in the IT Department. 😂 Sometimes the questions are UNBELIEVABLE!

Client: Hi, my computer is not working.

Me: Hi, what's wrong with it?

Client: IDK. It won't work.

Me: Alright, what do you see on your screen?

Client: Nothing!

Me: Nothing as in there are no icons on your desktop or black screen?

Client: Oh, black screen.

Me: Is your monitor on? Do you see a light on the power-on button?

Client: Yes, it's white.

Me: Ok, good. What about your computer? Is it turned on?

Client: Well, I never turn off my computer so I assume it's on. I leave it as is when I leave the office then log-in in the morning when I come in.

**At this point I realized this person doesn't even lock the computer until it locks by itself after a while.

Me: Ok please turn on your computer by pressing the power button with a thin line on it. It should turn white.

Client: Ok but as I said I don't turn it off so why should I turn it on? Did it turn off by itself?

Me: That can happen.

Client: Ok....oh wait, it working! Thank you so much. Sorry if I was a little pain. I am a little stressed out this morning.

Me: No problem. Glad it worked. Have a good day.

*Hangs up confused. I mean really confused. Smh

My manager started a company and I was his first employee, he literally started it because he wanted to make use of my talent.

So one day I finished my project on Friday and took in advance Monday and Tuesday off. Went back Wednesday to find my manager angry like "you didn't finish your project, you costed us money with our client company (a big ass famous one) I am putting you on probation and you could probably get fired if you don't get yourself together" and he said that my colleague had to do my whole work that I supposedly didn't do.
So I went to the code and checked. And I found that what my colleague did was re write my code in a different structure and pretended like he did everything and did do anything.
Got passed off so I wrote an email to my manager with the commits and links to them and their builds and made sure it's well explained, and titled the email "resignation letter" with me expressing at the end how angry I am and informing about my resignation.
Later on he replied saying it was a misunderstanding and there was lack of communication and he could give me I raise.
I insisted.
One week later I got hired by the client company and suddenly I was sitting on the other side of the meeting table. And it felt so damn good.

When boss said "I don't see what you really did" to backend developer.

Me, a junior dev: * reports an important issue and a possible fix *

Senior dev 1: nah, it'll do just fine.

Senior dev 2: that won't be an issue, don't you see? It's under control, man.

Senior 3: why are you even here? Why are you even talking?

Manager: yeah, what could possibly go wrong?

* a year after releasing the product, one of the seniors got fired and another one was hired *

New senior: this thing is bananas, code is inconsistent and there's memory leaks everywhere, how does that even work?

Me: nobody believed me when I said that.

Manager: it did work very well, where's the issue?

Me: it's everywhere, goddammit! Don't you see?

New senior: junior dev is right.

Me: I've been a WHOLE YEAR saying that!

Manager: did you? Really? Nah, you didn't.

...

I'm tired of this shit.

Real conversation:

Coworker: I'm trying to classify data based on X

Me: Mhh. Seems like a hard task, we don't have data to figure out X

Coworker: I know! That's why I thought about using machine learning!

Me: (Oh, boy)

Coworker: I'm working on training this ML model that will be able to classify based on X

Me: and what are the inputs for your training?

Coworker: The data classified based on X

Me: And where did you get that from?

Coworker: I don't have it! That will be the output of my ML model!

Me: But you just said that was the input!

Coworker: Yes

Me: Don't you see a contradiction here?

Coworker: Yes, it's a pretty complicated problem, that's why I'm stuck. Can you help me with that?

Me: (Looking at my watch) Sorry I'm late for a meeting. Catch up later, bye!

Sent an email out in work informing everyone that we had pushed updates out to all Windows PC's.

Got the following phone call 10 minutes later:

"Hi, I can't log into the banking account app on my iPhone. Did you do something to it with your updates?"

"Nope. They were PC updates."

"Well, I'm sorry but you're wrong. It must be you! It was working yesterday."

"Again, it's not us. What's the error message you're getting on your app?"

"Invalid password"

".....then could it just be that you're entering an invalid password?"

"No, I know the password. I only changed it yesterday!"

"So it was working before you changed the password?"

"That's what i said!
I'm telling you, it's your updates."

"Okay but before we go 'troubleshoot' it, how about ringing your bank firs-"

"Oh look, it doesn't matter if you don't want to help, I don't have time for this!
I'll ring your boss and he'll uninstall the updates for me and fix the app." *hangs up*

More than half of all support calls and tickets we get are so fucking easily searchable through our own fucking website and search engines, it's really fucking annoying sometimes.

"how do I redirect a site?"
Type the fucking word redirect into our helpdesk page.

"how can i reset my email password?"
Literally fucking type the word EMAIL into fucking search bar?!

"hey the article said to go to yourdomain.com/webmail, I'm not getting anything!!!"
"what domain did you use?"
"yourdomain.com of course!"

😥🔫

"how can I add a domain to my hosting?"
Search for the FUCKING word DOMAIN on our online helpdesk.

IT'S REALLY NOT THAT HARD, PLEASE APPLY COMMON SENSE AND USE YOUR FUCKING BRAIN.

Summary of the summary: Boss is an asshole. Root gets angry; boss leaves instead of picking a fight for once. This makes Root sad (and really angry).

Summary: Root has another interaction with her boss. The boss is an asshole. Root is a bitch. Root would have been so so so much more of a bitch if the boss actually fucking responded. Root is sad this didn't happen. Root might have gotten fired. That would have made Root happy. :<

-------------

Le wild blackout appears!

-- Conference call (the short-short version) --
Boss: *freaks out* Fix it! Why aren't you fixing it? You have to fix it.
Me: I'm already fixing it. 😕
Boss: You have to fix it! This is important!
Me: Then let's get off this call so I can focus on fixing it!
Boss: Okay but fix it! *begrudgingly hangs up*

-- Slack --
Me: (posting a running log of what I'm doing) This is what i discovered. this is the cause. these are the possible fixes. I picked this one because it's quick and has few consequences, though it may break ____ so it'll need followup fixes. I'll do those tomorrow. Blackout resolved!

Boss: (apparently doesn't even noticed I fixed his shitty service)

-- Next day --
Boss: I want you to work on [stupid shit] instead.
Me: But what about the followup fixes?
Boss: Top priority! because customer service!
Me: ... fine.

-- Next week (verbatim because wtf) --
Boss: Did we test that [resolution] on ______? No one thought to test this. It didnt cross anyones mind at all? Either you guys can make good decisions and document concerns or I have to be part of every decision [...]. But this is basic. SHould have been a team heads up and said if we are switching this what can it break and can we test it. [sic]

Me: Did you want me to resolve the blackout quickly and allow people to actually use our service, or spend two days checking everything that might possibly have gone wrong? I weighed the possibilities and picked the solution with the quickest implementation with the fewest consequences. You're welcome.

Me: (Quotes boss's "SHould have been a team heads up" and links my "this is what could go wrong" heads-up in Slack)
Boss: (pretends not to even notice)
Boss: (talks about customer service related crap)

What a fucking loser.
I'm so angry he didn't respond and start in on me over it. I wanted to tear him to shreds in front of everyone.

Related:
He tried adding another huge project to my plate earlier today, and I started flipping out on him for all these shitty sales features he keeps dumping on me in place of real work that i still get blamed for not finishing. The contractor stepped in before it got too heated, though, which is probably best because my reaction was pretty unprovoked. The above rant, though? Asshole doesn't read, just blames and yells when he's angry.

I really hate him.

Went to go help someone with their wireless printer.

Client: my printer doesnt work.

Me: okay let me take a look at it.. (took a look at it and saw the power core wasnt plug in)
So it seem like you forgot to plug in the powercord. Do you by any chance have it with you?

Client: well it said it was a wireless printer so i didnt think i would need it. I threw it away.

Me: well yeah wireless as in you dont need a usb core to connect it to your computer you can just do it through wifi.. but it needs a power source in order to turn on..

Client: well then why did it said that its a wireless printer if it needs a cord? Thats false advertisement.

Me: Sir the printer is a wireless printer but you cant get power wireless you need a power source in order to turn on the printer.

Client: you probably dont know what youre doing.

Me: *its okay hes only 79 years old*