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"Statistical Monitoring of Service Levels and Staffing Adjustments for Call ..."

Junxiang Li et al. (2016)

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DOI: 10.1002/QRE.1966

access: closed

type: Journal Article

metadata version: 2020-07-09

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  dblp key:
  - journals/qre/LiLTHS16
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  - https://dblp.org/rec/journals/qre/LiLTHS16
Junxiang Li, Yafen Liu, Fugee Tsung, Jiazhen Huo, Qiang Su:
Statistical Monitoring of Service Levels and Staffing Adjustments for Call Centers. Qual. Reliab. Eng. Int. 32(8): 2813-2821 (2016)

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