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"A service quality and success model for the information service industry."

Hollis T. Landrum, Victor R. Prybutok (2004)

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DOI: 10.1016/S0377-2217(03)00125-5

access: closed

type: Journal Article

metadata version: 2020-02-21

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  - journals/eor/LandrumP04
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  - https://dblp.org/rec/journals/eor/LandrumP04
Hollis T. Landrum, Victor R. Prybutok:
A service quality and success model for the information service industry. Eur. J. Oper. Res. 156(3): 628-642 (2004)

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