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20th SIGUCCS 1992: Cleveland, Ohio, USA
- Alan Herbert:
Proceedings of the 20st Annual ACM SIGUCCS Conference on User Services, 1992, Cleveland, Ohio, USA. ACM 1992, ISBN 0-89791-545-3 - Patrick V. McGregor:
Security and privacy (abstract). 17 - Robert H. August:
Robust training programs: new techniques in applying quality assurance to the development process. 23-32 - Harvey Axlerod:
Unionism for the computer professional. 33-36 - Bev Bisenius:
Implementing a help desk at a small liberal arts college. 37-41 - Mary Ellen Bushnell:
Managing publications distribution. 43-45 - Mary Ellen Bushnell:
MIT's software copyright awareness campaign. 47-49 - Jeanne Cavanaugh:
Cost effective training options. 51-54 - Kay Colbert, Kathleen S. Finder:
Team work help to survive the user services crunch. 55-57 - L. Dean Conrad:
Paradigm shift: distributed computing support - a restructuring of academic computer support. 59-63 - Jean F. Coppola, Francis T. Marchese:
Microcomputers in educational and research environments: their management, acquisition, upgrade, and maintenance. 65-70 - Janet Cottrell:
I'm a stranger here myself: a consideration of women in computing. 71-76 - Jeanne Lee Cunningham:
The problem is problems: problem tracking, resolution and record keeping in a large university environment. 77-80 - Peter Donovan:
Maintenance of student computer accounts at the University of Pittsburgh. 81-84 - Katherine Durack:
Publishing on the cheap: one idea that worked. 85-88 - Jennifer Fajman, Susan Clabaugh, Warren Phillips:
Advisory committees: one approach to user input. 89-92 - Brenda L. Firquin:
Quality is free: but how do you implement total quality and restructure information technology at the same time? 93-95 - Brenda L. Firquin:
A collaborative effort to support education reform through technology. 97-100 - William O. H. Freund III:
Bringing email services to the desktop. 101-103 - John F. Hawkins:
Lessons from electronic surveys. 105-110 - Bonnie R. Hites:
Computing support services: turning the maze into a map. 111-115 - Linda J. Hutchison, Steven L. Kunz:
Removing UNIX's stigma as a four-letter word: it's easy! 117-122 - Steven K. Huth, Katherine T. Fithen:
Using the Internet for more than just mail. 123-124 - Allan R. Jones:
Development and delivery of a computer security strategy for a community of end users. 125-128 - Diane Louise Jung, Charles Kim:
Teaching computing to thousands. 129-132 - Philip Leung:
The evolution of microcomputing support services in the Chinese University of Hong Kong. 133-137 - Sandra J. Li:
Maximizing the benefits of using student employees. 139-140 - Jerry Martin:
There's gold in them thar networks!: or searching for treasure in all the wrong places. 141-157 - Jerry Martin:
Network client server applications on the network. 159-162 - Marie A. Zannis, Deborah Mateik:
Pursuit of excellence in a peer training program. 163-169 - William David Miller:
Encouraging ethical use and providing secure computing to 46, 000 undergraduates. 171-174 - Lisa H. Berg, Mike W. Miller:
Bringing electronic mail to the masses phase I: Eudora. 175-180 - Vicki L. Pengelly, Barry N. Brown:
"King Kong versus Godzilla": a team approach to training on Internet resources. 181-186 - Sandra L. Peters:
Setting up and automating a help desk: the first year of operation. 187-191 - Sheri L. Prupis:
The reorganization of higher education through information technology: understanding the process. 193-198 - Barbara Rush:
The program library: adapting to user needs. 199-204 - William H. Sanders:
Recently asked questions (RAQS). 205-207 - David L. Schatz:
Application serving: a solution to old problems or a new problem? 209-212 - Scott E. Siddall:
Incentives for faculty innovation. 213-215 - Scott W. Siler:
Student employees supporting campus computing: benefits for everyone. 217-220 - Susan F. Stager:
What user services staff should ask about computer ethics. 221-224 - Frank B. Thomas:
How to interpret yourself/Johari Window. 225-230 - Matthew Wall:
User services implications for client/server transitions. 231-238 - Matthew Wall:
The death of training: new strategies for user education. 239-244 - Jenny E. Walter:
Adapting computing services to the unwelcome realities of tuition hikes and budget cutbacks: a small college story. 245-250 - Karen Warren:
Helping the help desk with a telephone menu. 251-252 - Don M. Wee:
Downsizing and outsourcing opportunities: right-sizing requires right-sourcing. 253-261 - Thomas C. Laughner, C. Joseph Williams:
Integrating computing into the curriculum. 263-266 - Kathy Wright:
The college consultant. 267-270 - Ellen Yu Borkowski, Walter Gilbert:
Supporting faculty in a high-tech teaching environment. 271-276
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