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"Optimization of Automated Call Center Service Times Using Evolutionary ..."

Sancho Salcedo-Sanz et al. (2008)

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DOI: 10.1109/HIS.2008.38

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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  - conf/his/Salcedo-SanzPOPN08
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  - https://dblp.org/rec/conf/his/Salcedo-SanzPOPN08
Sancho Salcedo-Sanz, Ángel M. Pérez-Bellido, Emilio G. Ortíz-García, Antonio Portilla-Figueras, Maurizio Naldi:
Optimization of Automated Call Center Service Times Using Evolutionary Techniques. HIS 2008: 923-926

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