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"Simulation Environment for IT Service Support Processes: Supporting ..."

Christian Bartsch, Marco von Mevius, Andreas Oberweis (2010)

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DOI: 10.1109/EKNOW.2010.10

access: closed

type: Conference or Workshop Paper

metadata version: 2024-01-31

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Christian Bartsch, Marco von Mevius, Andreas Oberweis:
Simulation Environment for IT Service Support Processes: Supporting Service Providers in Estimating Service Levels for Incident Management. eKNOW 2010: 23-31

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