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"Does the Web Reduce Customer Service Cost? Empirical Evidence from a Call ..."

Anuj Kumar, Rahul Telang (2012)

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DOI: 10.1287/ISRE.1110.0390

access: closed

type: Journal Article

metadata version: 2020-03-13

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Anuj Kumar, Rahul Telang:
Does the Web Reduce Customer Service Cost? Empirical Evidence from a Call Center. Inf. Syst. Res. 23(3-1): 721-737 (2012)

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