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"Toward using Business Process Intelligence to Support Incident Management ..."

Bianca Trinkenreich et al. (2015)

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DOI: 10.18293/SEKE2015-110

access: open

type: Conference or Workshop Paper

metadata version: 2021-02-03

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  dblp key:
  - conf/seke/TrinkenreichSCS15
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  - https://dblp.org/rec/conf/seke/TrinkenreichSCS15
Bianca Trinkenreich, Gleison Santos, Valdemar T. F. Confort, Flávia Maria Santoro:
Toward using Business Process Intelligence to Support Incident Management Metrics Selection and Service Improvement. SEKE 2015: 522-527

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