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"Deriving Value from a Commodity Process: a Case Study of the Strategic ..."

Jimmy C. Huang et al. (2005)

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DOI: —

access: closed

type: Conference or Workshop Paper

metadata version: 2016-12-05

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  - electronic edition @ aisnet.org
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  dblp key:
  - conf/ecis/HuangNPG05
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  persistent URL:
  - https://dblp.org/rec/conf/ecis/HuangNPG05
Jimmy C. Huang, Sue Newell, Brad Poulson, Robert D. Galliers:
Deriving Value from a Commodity Process: a Case Study of the Strategic Planning and Management of a Call Center. ECIS 2005: 503-512

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