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"Channel choice determinants; an exploration of the factors that determine ..."

Willem Pieterson, Jan van Dijk (2007)

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DOI: —

access: closed

type: Conference or Workshop Paper

metadata version: 2015-11-20

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  dblp key:
  - conf/dgo/PietersonD07
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  - https://dblp.org/rec/conf/dgo/PietersonD07
Willem Pieterson, Jan van Dijk:
Channel choice determinants; an exploration of the factors that determine the choice of a service channel in citizen initiated contacts. DG.O 2007: 173-182

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