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International Journal of Services Technology and Management (IJSTM), Volume 7
Volume 7, Number 1, 2006
- Pier A. Abetti:
The acquisition by Steria of Bull's service companies: motivations, negotiations, integration and strategic implications (2000-2004). 1-31 - Mark Dausch, Cheng Hsu:
Engineering service products: the case of mass-customising service agreements for heavy equipment industry. 32-51 - Guochao Xiao, Kate Dunne, David O'Sullivan
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Development of an online supplier selection module. 52-67 - Christine Volkmann, Kim Oliver Tokarski:
Growth strategies for young e-ventures through structured collaboration. 68-84 - Sidhartha R. Das, Cem Canel:
Designing service processes: a design factor based process model. 85-107
Volume 7, Number 2, 2006
- M. Cristina Martinez-Fernandez, Ian Miles:
Inside the software firm: co-production of knowledge and KISA in the innovation process. 115-125 - M. Cristina Martinez-Fernandez, Venni Venkata Krishna:
KISA in innovation of Australian software firms. 126-136 - Laura E. Martinez-Solano, Majella Giblin, Edel Walshe:
KISA in innovation of Irish software firms. 137-145 - Kong-Rae Lee, Sang-Wan Shim, Byung-Seon Jeong:
KISA in innovation of the software sector in Korea. 146-153 - Julian Williams:
KISA in innovation of New Zealand software firms. 154-162 - Laura E. Martinez-Solano:
Role and significance of KISA in the innovation of the software industry. 163-173 - Shu-Hua Chien, Jyh-Jeng Wu:
A study on pre-announcements of new products and product withdrawn. 174-184 - Prasanta Kumar Dey
Managing technology in oil pipelines industry. 185-210
Volume 7, Number 3, 2006
- Dawn H. Pearcy, Larry C. Giunipero:
The impact of electronic reverse auctions on purchase price reduction and governance structure: an empirical investigation. 215-236 - Roula Michaelides, Dennis F. Kehoe:
Service supply chain management in e-government operations. 237-252 - Jeffrey Roy:
E-service delivery and new governance capacities: 'Service Canada' as a case study. 253-271 - Mohammad Zakir Hossain Sarker, Shaila Rahman:
Strategies, issues and challenges for enabling e-governance in Bangladesh. 272-283 - Tzong-Ru Lee, Jan-Mou Li, Johannes Simons, Chia-Hsiu Sophie Lee:
Comparing usage of mobile commerce in Taiwan, USA and Germany. 284-296 - Pedro R. Falcone Sampaio, Yong He:
Unbundling and delivering CRM applications as e-services: a case study in customer segmentation. 297-319
Volume 7, Number 4, 2006
- Frederic Marimon Viadiu
Relationship between the principles transmitted by consultants implementing the ISO 9000 standard and the loyalty of their clients. 320-331 - Sidhartha R. Das, Cem Canel:
Customer satisfaction data on service quality: collection and analysis by different types of service firms. 332-346 - Anita Seth, Kirankumar Momaya, Hari Mohan Gupta:
Intra-organisational quality measurement: the case of cellular mobile services. 347-368 - Leopoldo J. Gutierrez Gutierrez
A dynamic evaluation of factors determining the quality of service perceived by clients: an empirical analysis focused on the consultancy sector. 369-382 - Yiannis Nikolaidis:
Implementing basic quality techniques in social services: the case of DOKPY, Magnisia, Greece. 383-402 - Chandandeep Singh Grewal, Kuldeep Kumar Sareen:
Effectiveness of ISO 9000 standards in Indian educational institutions: a survey. 403-415
Volume 7, Number 5/6, 2006
- Woo-Tsong Lin, David Chien-Liang Kuo, Li-Yu Chen:
Global versus local sourcing for different supply chain networks: an analysis of order unfulfilment rates. 420-438 - Stephan M. Wagner
Electronic procurement applications and their impact on supplier relationship management. 439-462 - Jai-Beom Kim, Chong Ju Choi, Carla C. J. M. Millar, Brian J. Hilton, Philip Y. K. Cheng
Global sourcing partnerships and emerging MNC markets: a conceptual framework. 463-474 - Jishnu Hazra
A procurement model for electronic markets. 475-489 - B. S. Sahay, Ramneesh Mohan, Amit Sachan:
E-procurement: systems and implementation. 490-511 - Simon Mowatt
New perspectives on the supply chain and consumer-driven innovation. 515-534 - Domenico Aprile, Achille Claudio Garavelli, Ilaria Giannoccaro
A cost analysis of supply chain flexibility configurations. 535-551 - Felix T. S. Chan
Synchronisation issue of supply chains: a six-sigma constrained random search approach. 552-567 - Henry C. W. Lau, George T. S. Ho, Andrew W. H. Ip
Development of a responsive logistics workflow system: an OLAP-based hybrid approach. 568-581 - Amit Sachan, B. S. Sahay, Ramneesh Mohan:
Assessing benefits of supply chain integration using system dynamics methodology. 582-601 - Pradip K. Bhaumik, Sachin Kataria:
Lateral transshipment for managing excesses and shortages in a multilocation inventory system: a case study of Timex Watches Ltd. 602-614
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