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International Journal of Services Technology and Management (IJSTM), Volume 14
Volume 14, Number 1, 2010
- Carman K. M. Lee, Henry C. W. Lau, S. K. Kwok, George T. S. Ho:
Design and development of Supply Chain Knowledge Discovery System for Customer Relationship Management. 2-16 - George T. S. Ho, Henry C. W. Lau, T. M. Chan, Cassandra X. H. Tang, Ying Kei Tse:
An Online Analytical Processing based predictive system for better process quality in the supply chain network. 17-25 - Henry C. W. Lau, W. T. Tsui, Ralph W. L. Ip:
Development of an e-procurement model for global financial institutions. 26-40 - Junxiu Jia, Rong Du, Qiying Hu:
Consumer's optimal policies for purchasing durable goods. 41-57 - Chun-Ho Wu
, W. H. Ip
A case study on multimedia e-tailing services: can watermarks help build customer relationships? 58-76 - Nichaya Suntornpithug, Gokhan M. Karaatli, Joseph N. Khamalah:
Investigating relationships between organisational commitment, employee empowerment, customer intelligence and Customer Relationship Performance among small service firms. 77-91 - Sai Ho Chung
A Central Coordination System for managing a large supply base through supply chain collaboration. 92-102 - Thanasis Daradoumis
Customer Relationship Management applied to higher education: developing an e-monitoring system to improve relationships in electronic learning environments. 103-125 - Zou Peng
Customer value segmentation based on cost-sensitive learning Support Vector Machine. 126-137
Volume 14, Numbers 2/3, 2010
- Carmel Herington, Lester W. Johnson:
The relationship-service-profit chain: conceptual framework and propositions. 144-162 - Ying Su, Jie Peng, Zhanming Jin:
Quantitative models for service quality strategy implementation. 163-187 - Claudia Hock, Christian M. Ringle
Management of multi-purpose stadiums: importance and performance measurement of service interfaces. 188-207 - Siegfried P. Gudergan
Service employee behaviour: the role of compliance and risk taking. 208-216 - Nick Lee
Stereotypes of Taiwanese salespeople at the service interface. 217-232 - Aarti Sood, Ian Lings
Empowerment and role stress in the human interface between the firm and its markets. 233-249 - Siegfried P. Gudergan
Adoption of technologies in industrial after-sales services across cultures. 250-258 - Christine Mathies:
Customer interfaces in the accommodation industry - enhancing and constraining factors of IT adoption. 259-277 - Amanda Beatson
Self-service technology and the moderating effects of consumer characteristics. 278-302
Volume 14, Number 4, 2010
- T. Inaba, S. Miyazaki:
Service performance improvement by using RFID-enabled goods traceability data: a case study. 310-325 - Maiju Vuolle:
Productivity impacts of mobile office service. 326-342 - Koray Velibeyoglu, Tan Yigitcanlar
An evaluation methodology for the tangible and intangible assets of city-regions: the 6K1C framework. 343-359 - Aki Jääskeläinen
Identifying factors affecting public service productivity. 360-375 - Francesco Sole, Daniela Carlucci
Understanding value created by KIBS: a business customer perspective. 376-390 - Paula Kujansivu, Liisa Oksanen:
White-collar worker productivity: challenges in Finland. 391-405
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