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32nd SIGUCCS 2004: Baltimore, MD, USA
- Jennifer S. Whiting, Jayne Ashworth, Deborah Mateik:
Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004. ACM 2004, ISBN 1-58113-869-5 - Keiko Pitter, Kevin T. Kelly, Michael Quiner:
BATTLE of the bandwidth. 1-3 - Frank W. Connolly, Daryl L. Nardick:
Beyond the technology. 4-6 - Brian Gardner:
Bringing laptops to class: the front lines of curricular computing. 7-12 - Alla Meleshevich, Jodi Millin:
Building a technology classroom: lessons learned at a small liberal arts college. 13-17 - Sarah H. Noell, Laura Grady:
Building a university IT community: strength through collaboration and partnerships. 18-22 - Andrew Stutzman:
Campus planning portfolio: using the peopleSoft portal to develop a planning website for middle states accreditation. 23-25 - Betsy Black, E. Axel Larsson:
A case study: implementing supportworks professional helpdesk at drew university. 26-29 - Thomas A. Gerace, Jean Mouton:
The challenges and successes of implementing an enterprise patch management solution. 30-33 - Debbie Mojta:
Communities of practice: dare to share the knowledge. 34-36 - Regina Davis, Sylvia Maxwell:
The comprehensive IT help desk: a single point-of-contact for the university community. 37-39 - Kyle Barger:
Condemned to repeat history: lessons I'm still learning. 40-43 - James B. Yucha:
Convenience: are you providing it? 44-46 - Elinor M. Madigan, Corey Petrulich, Kelly Motuk:
The cost of non-compliance: when policies fail. 47-51 - Paulette Robinson, Jason White, Daniel W. Denman:
Course evaluations online: putting a structure into place. 52-55 - Mark Allen Nakamura:
Creating a new channel for campus communication. 56-59 - Luis O. Hernández, Karen Wetherby, Mahmoud Pegah:
Dancing with the devil: faculty assessment process transformed with web technology. 60-65 - Nancy J. Bauer:
Demand, drag, or deal: persuading faculty to transform higher education. 66-68 - Justin Landry, Robyn C. Richard:
Deploying and taming the wireless beast. 69-72 - John V. Roberts:
Doing more with less for the good of all. 73-75 - John Saul:
Empowering staff: creation of a staff technology development center. 76-78 - Donna Patterson:
Encouraging and assisting faculty incorporation of innovative classroom technologies. 79-81 - Wayne Brown:
Enterprise resource planning (ERP) implementation planning and structure: a recipe for ERP success. 82-86 - E. Axel Larsson, Russell Sprague:
eXtreme deployment: distributing and configuring 450 student laptops in five hours. 87-90 - Paulette Robinson, Sharon Roushdy:
From innovators to majority: evolution in faculty webCT training. 91-93 - Julia Kosatka, Anita Bhakta:
From yellow stickies to the world-wide web: the evolution of problem tracking at the University of Houston. 94-100 - Douglas E. Ennis, Divyangi Anchan, Mahmoud Pegah:
The front line battle against P2P. 101-106 - Dave Pecora:
Getting better while getting less: improve your service without expanding your budget. 107-109 - Katherine Forbes-Pitt:
Getting rid of registration at the LSE. 110-114 - Fran Versace:
Growing our own: partnering with the city school district. 115-118 - David Przybyla, Karissa Miller, Mahmoud Pegah:
A holistic approach to high-performance computing: xgrid experience. 119-124 - Christopher Jones:
How long can we keep doing more with less? 125-128 - Kim Todd, Jon Rickman, Tabatha Verbick:
Implementing a network improvement action plan. 129-132 - Henry Moeller, Christine L. Vucinich:
Increasing student employee morale and retention by developing advanced employment opportunities: a Penn State perspective. 133-135 - David Dunn:
Information busters: communicating with your campus community. 136-138 - Christopher J. Higgins, Lenita Reeves, Eric Byrd:
Interactive online journaling: a campus-wide implementation of blogging software. 139-142 - Scott Harrigan:
Invert your training program: revisited. 143-149 - Robert A. Jefferis, Joseph T. Mansour:
IT strategic planning by a college within a university. 150-152 - Don Paulsen:
Leadership essentials: racilitation skills for improving group effectiveness. 153-160 - Robert L. Barley, Yancy Phillips:
Lessons learned from the novell and groupWise upgrade of the summer 2003 or "what we did on our summer vacation!". 161-166 - Chris Wiesemann:
Mac OS X panther imaging do's and don'ts. 167-171 - Terris B. Wolff:
Making technology accessible for the technophobe-moving social workers into the 21stcentury. 172-177 - Shahra Meshkaty, Jack W. Pope:
Managing faculty support: expectations and change in the classroom. 178-182 - Mark A. Adams:
Managing open access labs: "MacGyver principle". 183-187 - Ken Dietel:
Mastering IT change management step two: moving from ignorant anarchy to informed anarchy. 188-190 - John Saul:
Moving from training to teaching. 191-193 - Annie Saunders:
Online solutions: looking to the future of knowledgeBase management. 194-197 - Louis W. Canaiy, Mark R. Ritschard:
An open source print management system that works. 198-201 - Kenneth Janz, Susan Owen:
Organizationally supporting innovation in technology-enhanced instruction and research. 202-208 - Christian J. Sinnett, Tammy Barr:
OSU helpdesk: a cost-effective helpdesk solution for everyone. 209-216 - Crystal R. Miller, Henry R. Bent:
OS X: a ten-step program. 217-220 - Scott E. Hanselman, Luis O. Hernández, Divyangi Anchan, Mahmoud Pegah:
OS X: here we go again. 221-226 - Joelle Faulks:
Outsource this!: broaden support and reduce staff burnout. 227-231 - Wendy Pearle, Elizabeth Rugg:
Outsourcing the student resNet: (we've had enough!). 232-237 - Kristina A. Cunningham, Tammy Hohlt:
Paper copy to online: the push to get employees into the 21st century. 237-240 - Takashi Yamanoue:
A platform independent tool for evaluating performance of computing equipment for a computer laboratory. 241-246 - Joy Hathaway:
Project juggling: the evolution of a process. 247-249 - Teresa Crafton, Kenneth Janz:
Reenvisioning training: new partnerships and focus. 250-255 - Michael Pelikan, James Leous, Richard Pearce, Margaret E. Smith, Russell S. Vaught:
Searching for the needle in the haystack: taxonomies, tags and targets. 256-261 - Karen J. McRitchie:
Sleeping with their eyes open: a guide to student staff training. 262-265 - Doug Simpson:
Software's little helpers: managing your lab areas. 266-269 - Jason Wagner:
Soup to nuts: affordable tools for building and maintaining labs. 270-272 - Steven K. Brawn, R. Mark Koan, Kelly Caye:
Staying secure in an insecure world: 802.1x secure wireless computer connectivity for students, faculty, and staff to the campus network. 273-277 - Amanda Moos, Chad Talbert:
Stuck in nerdville: implementing a laptop checkout program via information commons. 278-280 - Andrew Stutzman:
Student employment system: the pros and cons of building a homegrown application and using student programmers. 281-283 - April Krukowski, Mark Reynolds:
Students as service champions: a success story. 284-288 - Gretchen A. Schultes, D. Elizabeth Miller, Janet Simons, Jesse Thomas:
Student technology consultants: they're not lab monitors anymore. 289-291 - Claire C. Lassalle, Robyn C. Richard:
The successes of centralization "merger of support services". 292-295 - Steven J. Timmins:
Tablet PC: blackboard to the web. 296-300 - Greg Pepper, Lorna Wong:
Taming the skyrocketing printing costs in campus computing labs with open source technology. 301-304 - Allan Jones:
Technology: illegal, immoral, or fattening? 305-309 - David J. Blezard:
Thin-clients for clusters: working ourselves out of a job? 310-314 - Dianne Brotherson:
Turning the titanic: changing a PIN to a password. 315-318 - Jack Lepak, Dan Metzger, Bryan Reagan:
UW-Madison student leadership project. 319-321 - Nancy P. Kutner:
Viruses, updates, and security: making the campus aware. 322-326 - Ellen Yu Borkowski, Jay Elvove, Christopher Higgins, Sonja Kueppers:
Voluntary centralization of user support in a de-centralized organization. 327-331 - Kelly Wainwright, Bruce Arnold:
Walking the tightrope of faculty support. 332-335 - Salvador Báez-Franceschi, Karen Le, Diana Velez:
Web-based technologies: reaching their ultimate potential on restricted budgets. 336-339 - Kim Todd, Tabatha Verbick:
Why can't I do it here?: using students as policy educators and enforcers. 340-342 - Sherri Yerk-Zwickl:
Window to a new world: online freshman orientation via portal. 343-345 - Carrie McCoy, Rebecca Thurmond Fowler:
"You are the key to security": establishing a successful security awareness program. 346-349 - Doug Stinnette:
Attempts to automate client security at virginia commonwealth university. 350 - Christian J. Sinnett, Tammy Barr:
Building a champagne helpdesk on a beer budget. 351-353 - Mark R. Ritschard:
Building a computer lab that students will love: internet cafés and design studios. 354-356 - Richard Repasky:
Easy access to remote graphical UNIX applications for windows users. 357-359 - Mark McCallister, Michael Kutyna, Daniel B. Delgado:
Implementing high-performance grid computing in student computer labs. 360 - Elizabeth A. Evans, Carolyn M. Kotlas, Donna W. Bailey, Abe Crystal, Terri Buckner:
It's eleven o'clock: do you know where your identity is? 361-363 - Meredith Irvin, R. Mark Koan:
Let's get sTARTed!: creating an online technology orientation. 364-366 - John D. Lowe:
Mac OS X tips and tricks in a lab environment. 367-368 - Rommel P. Feria:
Providing effective ICT services using open source technologies: University of the Philippines experience. 369-371 - Trevor M. Murphy:
Research based methods for using powerpoint, animation, and video for instruction. 372-374 - Gretchen Beck:
Residential computing consultants: help center after hours and onsite. 375-376 - Paul A. Juliano:
Residential student support. 377-378 - Kay Sommers, Barbara M. Robinson:
Security awareness training for students at virginia commonwealth university. 379-380 - Karissa Miller, David Przybyla, Mahmoud Pegah:
Soothing the many-headed beast: improving the rendering process in the world of 3D animation. 381-384 - Jeff Balvanz, Don Paulsen, Joe Struss:
Spam software evaluation, training, and support: fighting back to reclaim the email inbox. 385-387 - Tammy Hohlt, Kristina A. Cunningham:
Timeline to efficiency. 388-390
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