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Waiting for service: modelling the effectiveness of service interventions. (2008). Butcher, Ken ; Kayani, Asad .
In: Service Business.
RePEc:spr:svcbiz:v:2:y:2008:i:2:p:153-165.

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Cited: 7

Citations received by this document

Cites: 17

References cited by this document

Cocites: 57

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Coauthors: 0

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Citations

Citations received by this document

  1. Predicting delays in service operations. (2022). Pashkevich, Natallia ; Haftor, Darek M ; Scheele, Fabian.
    In: Service Business.
    RePEc:spr:svcbiz:v:16:y:2022:i:2:d:10.1007_s11628-021-00466-5.

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  2. Towards Gender-Based Market Segmentation: The Differential Influence of Gender on Dining Experiences in the University Cafeteria Industry. (2022). Makudza, Forbes ; Jaravaza, Divaries Cosmas ; Mukucha, Paul.
    In: Management and Economics Review.
    RePEc:rom:merase:v:7:y:2022:i:2:p:182-200.

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  3. Effect of airline choice and temporality on flight delays. (2020). Mathur, Sameer ; Arora, Swapan Deep.
    In: Journal of Air Transport Management.
    RePEc:eee:jaitra:v:86:y:2020:i:c:s096969971930537x.

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  4. Does haste always make waste? Service quantity, service quality, and incentives in speed-intensive service firms. (2019). Nowlin, Edward ; Wiggins, Jennifer ; Jang, Sungha ; Song, Chanho.
    In: Service Business.
    RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-0383-8.

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  5. Optimal baggage sorting rule to reduce waiting time in baggage claim. (2018). Kim, Soo Wook ; Yang, Hongsuk.
    In: Service Business.
    RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0350-9.

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  6. Research on Passenger’s Travel Mode Choice Behavior Waiting at Bus Station Based on SEM-Logit Integration Model. (2018). Wei, Shanshan ; Li, Wanying ; Han, Yan ; Zhang, Tiantian.
    In: Sustainability.
    RePEc:gam:jsusta:v:10:y:2018:i:6:p:1996-:d:152333.

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  7. Internal service quality within the different Chinese subcultures: a comparison between Taiwan, China, and Singapore. (2012). Kuo, Sky ; Jeng, Don .
    In: Service Business.
    RePEc:spr:svcbiz:v:6:y:2012:i:4:p:425-458.

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References

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Cocites

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  2. Customer segmentation, pricing, and lead time decisions: A stochastic-user-equilibrium perspective. (2023). Tu, Yiliu ; Nault, Barrie R ; Ma, Jun.
    In: International Journal of Production Economics.
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  3. The clock is ticking—Or is it? Customer satisfaction response to waiting shorter vs. longer than expected during a service encounter. (2023). Gustafsson, Anders ; Lervik-Olsen, Line ; Caruelle, Delphine.
    In: Journal of Retailing.
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  4. Examining the dynamics of reactive capacity allocation through a chaos lens. (2023). Hwarng, Brian H ; Yuan, Xuchuan.
    In: European Journal of Operational Research.
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  5. Increases or discounts: Price strategies based on customers’ patience times. (2023). Bo, Rui ; Chen, Jian ; Liu, Jian ; Xu, Yong ; Meng, Fanlin.
    In: European Journal of Operational Research.
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  9. Overcoming the challenge of low familiarity: Can a weakly familiar brand signal quality with exceptionally strong warranty?. (2022). Biswas, Abhijit ; Johnson, Aaron ; Banerjee, Somak ; Dutta, Sujay.
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  10. Empirical Analysis of EIP-1559: Transaction Fees, Waiting Time, and Consensus Security. (2022). Liu, Yulin ; Nayak, Kartik ; Lu, Yuxuan ; Zhao, Yinhong ; Zhang, Luyao.
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  15. Effect of airline choice and temporality on flight delays. (2020). Mathur, Sameer ; Arora, Swapan Deep.
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  16. The influence of self-control, time pressure, information alternatives, and stock out on consumption delay. (2019). Siswoyo, Mukarto ; Aw, Suranto ; Pambudi, Argo ; Susilowati, Christin ; Sugandini, Dyah.
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  17. About time in marketing: an assessment of the study of time and conceptual framework. (2019). Marquardt, Adam J ; Coulter, Robin A ; Ross, William T ; Carlson, Jeffrey R.
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  18. Enough Waiting for the Cable Guy—Estimating Arrival Times for Service Vehicle Routing. (2019). Thomas, Barrett W ; Ulmer, Marlin W.
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  19. Let me entertain you – Increasing overall store satisfaction through digital signage in retail waiting areas. (2019). Wagner, Udo ; Garaus, Marion.
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  20. Trading places: An experimental comparison of reallocation mechanisms for priority queuing. (2019). Onderstal, Sander ; el Haji, Anouar.
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  21. How convenient is it? Delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM. (2018). Silva, Susana ; Duarte, Paulo ; Ferreira, Margarida Bernardo ; Costa, Susana.
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  22. Bargaining over waiting time in gain and loss framed ultimatum games. (2017). Tonn, Maren ; Seebauer, Michael ; Doll, Monika.
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  40. Waiting for service: modelling the effectiveness of service interventions. (2008). Butcher, Ken ; Kayani, Asad .
    In: Service Business.
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    Full description at Econpapers || Download paper

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  43. Interaction between two types of information on reactions to delays. (2006). Hui, Michael ; Zhou, Lianxi ; Tse, Alan .
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  49. The waiting experience and consumer perception of service quality in outpatient clinics. (2004). Vandaele, D. ; Deman, S. ; DE MAN, S. ; GEMMEL, P..
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  50. Impact of process change on customer perception of waiting time: a field study. (2004). B. Chung, Q, ; Luo, Wenhong ; Nydick, Robert L. ; Liberatore, Matthew J. ; Sloane, Elliot.
    In: Omega.
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  51. The effects of music, wait-length evaluation, and mood on a low-cost wait experience. (2003). Baker, Julie ; Cameron, Michaelle Ann ; Peterson, Mark ; Braunsberger, Karin.
    In: Journal of Business Research.
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  52. Self-Other Discrepancies in Waiting Time Decisions,. (2002). Krishnamurthy, Parthasarathy ; Kumar, Piyush.
    In: Organizational Behavior and Human Decision Processes.
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  53. Service gagnant ! Comprendre l’essor des chaînes. (2000). le Goff, Joan ; Glerant-Glikson, Armelle ; Autissier, David.
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  54. Consumer Perception and Evaluation of Waiting Time. (2000). Verhoef, Peter ; Antonides, Gerrit.
    In: ERIM Report Series Research in Management.
    RePEc:ems:eureri:44.

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  55. Waiting: integrating social and psychological perspectives in operations management. (2000). Nie, Winter.
    In: Omega.
    RePEc:eee:jomega:v:28:y:2000:i:6:p:611-629.

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